PSG Wealth
Verified Business
PSG Wealth
Verified Business
19 Reviews (last 12 months)
Responds in 34 hours 35 min
AI Review Summary
Based on recent customer reviews, PSG Wealth faces significant criticism around delayed payouts, poor communication, and unresponsive query handling. Multiple clients report waiting weeks or months for withdrawals, refunds, and estate-related payments, with follow-up emails and calls going unanswered. The complaints process itself is seen as ineffective, often yielding only automated replies. Platform functionality issues, particularly after two-pot retirement system changes, have frustrated self-directed investors. However, individual advisors at specific branches such as Faerie Glen and Lynwood receive strong praise for professionalism, proactive follow-ups, and going the extra mile.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
34 hours 35 minutesAverage Time To Reply
-50 NPSRecommended: Unlikely
Replied to 64% of negative reviews
Typically takes less than 34 hours 32 min to reply
TrustIndex
0
Score
Ranking
#69
in Financial Services
Avg Reply
34 hours 35 minutes
NPS Score
-50
Recommended: Unlikely
Replied to 64% of negative reviews
Typically takes less than 34 hours 32 min to reply
Review Distribution
2.1|19 Reviews
May '25 - Apr '26
5(22.2%)
4(0%)
3(0%)
2(5.6%)
1(72.2%)
5(22.2%)
4(0%)
3(0%)
2(5.6%)
1(72.2%)
Frequently Asked Questions About PSG Wealth
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCV
Christa V
1 reviews | Active since Jan 2020
13 Mar 2026, 19:58
Geen klientediens by PSG Wealth Bloemfontein.
PSG Wealth Bloemfontein moet asb leer wat is klientediens. Ek het nog nooit in my hele lewe sulke traagheid gesien waar dit kom by klientediens. Weet hul wat is "sense of urgency. Indien hul weet daar moet fondse oorbetaal word vir n klient maar na n maand se wag moet jy hoor "Ons moet nog onderhandel oor die fondse. Ek hoop ek kry my geld terug met rente agv die traagheid. Pateties!!!
Helpful (0)
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Christa V
1 reviews | Active since Jan 2020
13 Mar 2026, 19:58
Geen klientediens by PSG Wealth Bloemfontein.
PSG Wealth Bloemfontein moet asb leer wat is klientediens. Ek het nog nooit in my hele lewe sulke traagheid gesien waar dit kom by klientediens. Weet hul wat is "sense of urgency. Indien hul weet daar moet fondse oorbetaal word vir n klient maar na n maand se wag moet jy hoor "Ons moet nog onderhandel oor die fondse. Ek hoop ek kry my geld terug met rente agv die traagheid. Pateties!!!
0
Replies (0)cM
chadi M
1 reviews | Active since Jan 2020
27 Feb 2026, 11:54
Poor client service
Anyone that has mercy to understand a pothole claim and driving with a sparewheel will look into. Because my daughters broker wont update me nor my daughter unless if we ask. But i think this is sad to wait for a claim thats not even 2000 to be paid to get a tyre and be ignored. I send Johan msg at 8 and since then he went AWOL. Is this what customer service has boiled down to
Helpful (0)
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chadi M
1 reviews | Active since Jan 2020
27 Feb 2026, 11:54
Poor client service
Anyone that has mercy to understand a pothole claim and driving with a sparewheel will look into. Because my daughters broker wont update me nor my daughter unless if we ask. But i think this is sad to wait for a claim thats not even 2000 to be paid to get a tyre and be ignored. I send Johan msg at 8 and since then he went AWOL. Is this what customer service has boiled down to
0
Replies (0)RM
Rethabile M
1 reviews | Active since Jan 2020
2 Feb 2026, 16:28
Worst Withdrawal Timelines
If you're seeking frustration over peace of mind, endless withdrawal hassles instead of seamless processing, and zero communication from a financial administrator, PSG Wealth delivers that disservice in spades. If I could I would rate minus zero stars,been waiting 12 weeks for a payout and there is no escalations process but the word escalation being thrown around carelessly. I cannot wait to withdraw all my money from this company and find a reputable company to help me invest into my retirement.
Helpful (0)
|Replies (0)RM
Rethabile M
1 reviews | Active since Jan 2020
2 Feb 2026, 16:28
Worst Withdrawal Timelines
If you're seeking frustration over peace of mind, endless withdrawal hassles instead of seamless processing, and zero communication from a financial administrator, PSG Wealth delivers that disservice in spades. If I could I would rate minus zero stars,been waiting 12 weeks for a payout and there is no escalations process but the word escalation being thrown around carelessly. I cannot wait to withdraw all my money from this company and find a reputable company to help me invest into my retirement.
0
Replies (0)JS
Jan S
1 reviews | Active since Jan 2020
31 Jan 2026, 04:53
Excellent customer service from PSG Wealth Faery Glen
Thank you Rochelle Niemand, Bunty Walker and Amelia Morgenrood for your excellent customer service with my last request. You realy walked the extra mile for me. Allways a pleasure to deal with PSG Wealth Faery Glen
Helpful (0)
|Replies (0)JS
Jan S
1 reviews | Active since Jan 2020
31 Jan 2026, 04:53
Excellent customer service from PSG Wealth Faery Glen
Thank you Rochelle Niemand, Bunty Walker and Amelia Morgenrood for your excellent customer service with my last request. You realy walked the extra mile for me. Allways a pleasure to deal with PSG Wealth Faery Glen
0
Replies (0)iW
ina W
1 reviews | Active since Jan 2020
21 Jan 2026, 21:45
Lesego of PSG Pretoria East, you are a star.
With this, I would like to say thank you for Lesego., at the Lynwood Branch. Thank you for being willing to walk an extra mile with me. Thank you for your punctual follow-ups and for being willing to help, even if it is not part of your “job”. I am sure I speak for many others. You are certainly an asset to PSG.
Helpful (0)
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ina W
1 reviews | Active since Jan 2020
21 Jan 2026, 21:45
Lesego of PSG Pretoria East, you are a star.
With this, I would like to say thank you for Lesego., at the Lynwood Branch. Thank you for being willing to walk an extra mile with me. Thank you for your punctual follow-ups and for being willing to help, even if it is not part of your “job”. I am sure I speak for many others. You are certainly an asset to PSG.
0
Replies (0)SB
Sarah B
1 reviews | Active since Jan 2020
30 Dec 2025, 01:55
After being ****med by a platform that blocked all withdrawals, I had almost given up hope
After being ****med by a platform that blocked all withdrawals, I had almost given up hope. Then I found Mrs. Nora. She guided me step by step, and within 72 hours, every cent was back in my account. Fast, reliable, and trustworthy—she’s the real deal. 📧 Email: brucenora 254 (@) gm ail .co m Website: TRAZEVAULT.ORG
Helpful (0)
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Sarah B
1 reviews | Active since Jan 2020
30 Dec 2025, 01:55
After being ****med by a platform that blocked all withdrawals, I had almost given up hope
After being ****med by a platform that blocked all withdrawals, I had almost given up hope. Then I found Mrs. Nora. She guided me step by step, and within 72 hours, every cent was back in my account. Fast, reliable, and trustworthy—she’s the real deal. 📧 Email: brucenora 254 (@) gm ail .co m Website: TRAZEVAULT.ORG
0
Replies (0)VG
Venessa G
1 reviews | Active since Jan 2020
18 Dec 2025, 11:03
PSG Wealth lack of service
I made a deposit on 2 Dec 2025, which was placed into funds online by myself. The balance on PSG unallocated funds, i requested to be refunded back into my bank account. After calling every second day, logging queries every second day, phoning almost every day, i am still waiting for my own funds to be refunded. Today i logged a query with the complaints department, let's see if they bother to refund me my own money.
Helpful (0)
|Replies (0)VG
Venessa G
1 reviews | Active since Jan 2020
18 Dec 2025, 11:03
PSG Wealth lack of service
I made a deposit on 2 Dec 2025, which was placed into funds online by myself. The balance on PSG unallocated funds, i requested to be refunded back into my bank account. After calling every second day, logging queries every second day, phoning almost every day, i am still waiting for my own funds to be refunded. Today i logged a query with the complaints department, let's see if they bother to refund me my own money.
0
Replies (0)AJvR
Abigail Janse van Rensburg
1 reviews | Active since Jan 2020
10 Nov 2025, 15:32
Dissapointing Customer Service
I have been trying to access my account since 2022. Turns out they took down my ID number incorrectly from a FICA document. Finally think I have access, only to find out they have not captured my cell number correctly. The call centre agents cannot help you beyond the script they're reading off of. When I asked the rep a question she didn't know the answer to, she just stayed silent on the other side of the call while I repeatedly had to ask if she was still there. When asked if I could get her response in writing or be transferred to a department that could update my details, she told me just to email and wait. However, my emails are then met with no response.
Helpful (0)
|Replies (0)AJvR
Abigail Janse van Rensburg
1 reviews | Active since Jan 2020
10 Nov 2025, 15:32
Dissapointing Customer Service
I have been trying to access my account since 2022. Turns out they took down my ID number incorrectly from a FICA document. Finally think I have access, only to find out they have not captured my cell number correctly. The call centre agents cannot help you beyond the script they're reading off of. When I asked the rep a question she didn't know the answer to, she just stayed silent on the other side of the call while I repeatedly had to ask if she was still there. When asked if I could get her response in writing or be transferred to a department that could update my details, she told me just to email and wait. However, my emails are then met with no response.
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Replies (0)