Pathetic service

Horrible service!!! I made a purchase of chest of drawers on the 2025/08/21 which has still not been assembled till date. I have been calling their offices for the last 10 days for feedback every single time I get no resolution. I spoke to a manager on 2025/09/04 to express my dissatisfaction and advised that I'd like the item to be returned and be refunded I was advised that the refund will take up to 48 hours to reflect in my bank account. I am lost for words with the pathetic service I have received.