Poor Service

We have never seen such a ******** and inconsiderate ISP like this one, We have been having no connection since last week Friday the 26th of April. We sent numerus emails and have been calling daily only to be told someone will call us back. To start with they are lying about their working hours, for instance they have an after hours number that's doesn't go through, Today it's a public holiday and they advised they are working from 8-3pm we have been calling the number rings with no answer😡😡so we will give 2 options, the 1st one being to send a Technician ASAP to come check what the issue is and stop telling us that on your side all is working fine clearly something is wrong with the connection on our side.2nd option please come collect your router or provide an address where we can drop off this router ,we will find a service provider that is considerate and that takes our issues into consideration and that has a sense of emergency