MM
Malehlohonolo M
Active since Dec 2015
13
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0
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Reviews
13 reviews8 months ago
Formal Complaint – Zone Fitness Wynberg Membership Dispute
I am lodging a formal complaint regarding my Zone Fitness Wynberg membership. I signed up on 7 October 2024, specifically requesting a 6–12 month contract due to my temporary work arrangements. Despite this, I have now been told my contract is 24 months, which I never agreed to. In January 2025, due to pregnancy complications, I submitted medical proof and paid R329 to freeze my membership, as instructed by the club. I then relocated to Johannesburg on early maternity leave with no income, yet I continue to receive payment demands—most recently R600—without any clear explanation. The consultant who signed me up, Nathan, has since left the company but confirms I requested a one-year term. I believe I have been misled about the contract length and unfairly charged. This is a breach of my consumer rights under the Consumer Protection Act, particularly regarding misrepresentation of terms and unfair contract enforcement. I request an urgent investigation, the cancellation of all unjust charges, and written confirmation that my account is closed with no further amounts owing. Evidence Summary – Zone Fitness Wynberg Membership Dispute Date of Sign-Up: 7 October 2024 at Zone Fitness Wynberg. Consultant: Nathan. Agreed Membership Term: Verbally requested minimum 6 months / maximum 12 months. Reason: Temporary contract work in Cape Town, with possibility of returning to Johannesburg. Consultant confirms I told him I wanted a one-year term. Medical Freeze Request: Fell pregnant and had complications requiring immediate gym suspension. Emailed Sharon in January 2025 with doctor’s documents. Paid R329 to freeze membership as instructed. Relocation & Maternity Leave: Returned to Johannesburg on early maternity leave due to medical condition. No income during this period. Unexplained Charges: Despite freeze approval, continued to receive payment demands. Most recent demand: R600 — no clear explanation provided. Contract Discrepancy: Sharon states my contract is 24 months (contradicts what was discussed at sign-up). Consultant Nathan no longer works at Zone Fitness but recalls my one-year request. Timeline Conflict: Contract allegedly ended on 30 June 2025. I gave birth on 13 June 2025 and was still contacted for payment. Consumer Protection Concerns: Misrepresentation of contract terms. Unfair contract enforcement during a legitimate medical freeze period. Lack of transparency on fees and charges.
0 replies
17 months ago
Urgent Request for Credit Adjustment and Confirmation of Router Cancellation - Ref: 1-48860452417
Dear MTN Support Team, I hope this message finds you well. In July 2024, I signed up for a month-to-month router service with MTN, and everything proceeded smoothly until I moved from my initial address. I requested cancellation via the MTN call center and was instructed to return the router to an MTN store before my payment date on the 4th of each month. On September 2024, I returned the router to MTN Cavendish Square, where I was assisted by Ruth. She provided me with reference number 1-48860452417 and advised that someone from Retentions would contact me. Despite waiting, I did not receive any follow-up communication. On October 2, 2024, I reached out to MTN via Facebook Messenger and was informed by KR that I needed an IRMS number (a 7-digit code) from Ruth for the cancellation and was asked to return to the store. I informed KR that I could not return, having already taken time off work specifically to cancel the router. Weeks went by without any communication from MTN until November 6, 2024, when I was informed that I needed to sign a document to complete the cancellation process. To my surprise, MTN has reported an outstanding amount of R269 on my credit profile. I returned the router in September well before my payment due date, expecting cancellation to be processed promptly. This lack of follow-through has caused undue stress, and it is clear that there were lapses in handling my case, either at the MTN Cavendish Square branch or within the Retentions team. I am now formally requesting: 1. Immediate removal of MTN's listing on my credit profile associated with this amount. 2. Removal of the R269 charge from my account. 3. Written confirmation that this issue is fully resolved and that my credit profile will be amended accordingly. Thank you for addressing this matter urgently. I look forward to your confirmation that the necessary corrections have been made to my profile.
0 replies
19 months ago
Cancellation
I app**** for an internet deal at R269 per month and have had it for two months. On Friday, 27/09/2024, I returned the router to the MTN Cavendish Square branch, where I was given a reference number. Upon following up to confirm the cancellation, I was informed that I need a RIMT number, which I should have been provided when I returned the router. I will not be returning to the branch, as I have fulfilled my part by returning the router. The fact that the MTN agents didn’t issue the RIMT number is not my responsibility. I expect confirmation that the agreement is canceled and that no further debit orders will be taken from my account. Ref No:1-48860454217 ID: 9002080882084 Cell No: 0769585714 Name: Malehlohonolo Maseko.
0 replies
24 months ago
Poor Service
We have never seen such a ******** and inconsiderate ISP like this one, We have been having no connection since last week Friday the 26th of April. We sent numerus emails and have been calling daily only to be told someone will call us back. To start with they are lying about their working hours, for instance they have an after hours number that's doesn't go through, Today it's a public holiday and they advised they are working from 8-3pm we have been calling the number rings with no answer😡😡so we will give 2 options, the 1st one being to send a Technician ASAP to come check what the issue is and stop telling us that on your side all is working fine clearly something is wrong with the connection on our side.2nd option please come collect your router or provide an address where we can drop off this router ,we will find a service provider that is considerate and that takes our issues into consideration and that has a sense of emergency
0 replies
25 months ago
Paid up letter equery
I have been owing FNB since 2020 and they handed the account over to GL Attorneys which they called in everyday and would email me everyday, when ever I would get money I would pay the debt and last month I got money and settled the debt, till this day no phone call no email of acknowledgement of receiving the money on their side, I made contact and was advised that Lungile is the one handling my debt and will get back to me and till today no communication has been received on my end. May I please get my paid up letter ASAP
53 replies
26 months ago
****ERS,SCARMERS ,****ERS
Been trying to get hold these people for the past 3 months to stop the UNAUTHERISED DEBIT ORDER, my sister went to N1 city mall in November 2023 and met the Unlimited sales team who used my card details to join this **** cover, she later realized that she used my card and immediately told the lady that she used the wrong card and must cancel, so the lady advised that its canceled and used my sisters card, but to my surprise both accounts are being debited and mine was supposed to be cancelled, I want my account details to be removed in your systems, you guys are *****. I went to my bank and there was 3 other people to reverse these debit orders coz they thought that this was a grocery benefit, am very ****ed and annoyed , I want my money back and my name removed of your stupid systems, I hate the fact that your numbers are unreachable,
336 replies
27 months ago
It's was quick, info...
It's was quick, informative and precise
58 replies
60 months ago
Fed up with Dstv
I have been waiting for the decoder explora price lock it's been 3 months now and it hasn't been delivered to our surprise you have already started billing us, now our services are disconnected again for the 3rd time we have been explaining that we haven't received the decoder why are we being billed on something we haven't received? 7804200252086 Manini Ruth Sekute
265 replies
88 months ago
Stolen Phone Inside the Bank
went to the bank on Saturday 26/01/2019 to open a stokfel account, the was a lady who came to us and told us what is needed to open the account, i then put my phone on the seat i was seating on and took out the documents she required to open the account, i then gave it to her. She immediately called us and we went to the cubicles and got assistance i then realized that i forgot my phone on the seat i immediately went back and it was gone. Ernest who was assisting us told a guy called Lebo to assist by checking the CCTV Footage so that we know if the person who took my phone is still inside or they went outside. no one from the bank assisted me in that regards and who ever took my phone had it on the whole day yesterday 27/01/2019 until i blacklisted the phone. FNB Maponya Branch i am very angry that being a bank you couldn't assist me as a client to get who ever stole my phone in your premises.as much as am angry am also disappointed that i couldn't get help with seeing who stole my phone and i know if you wanted to assist me you would have clearly you all didn't care, i don't understand how can you be so calm about what happened within your business. To me is as if Theft is tolerated within your business.If i forgot my phone in a public place a would understand but i left it where there are cameras and securities but still i wasn't assisted. Am so disappointed and angry.
105 replies
91 months ago
I need my Refund as in like yesterday already as per (CPA) am in titled to it
Its been exactly a month an 2 weeks waiting for my refund for the phone i purchased in July and returned it on the 26 September and this is my second review and i haven't got any response from the store regarding my refund. I bought the phone as i needed it right now i don't have a phone and my money is gone for nothing...can i get this matter attested to please . this is getting out of hand and am getting angry each day. I still had to call the ****** store and make a follow for my money, i am so angry i could **** someone. i need my Money Back,,Give me my Money back I NEED MY REFUND AS IN LIKE YESTERDAY ALREADY AS PER (CPA) AM IN TITLED TO IT.
105 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
10 (76.92307692307692%)