F
Faircom
Unclaimed Business
F
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
0Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencecD
charles D
1 reviews | Active since Jan 2020
23 Jul 2025, 12:07
Worst ISP and fiber provider in the industry.
I would highly highly recommend you stay away from this ISP. They have monopolies in complexes and do not want to act in a competitive manner allowing other ISP to offer services. They also are dishonest in their responses and base their claims on years of experience. For those that are technically inclined please see the screenshot below. They claim the packet loss is caused by a laptop accessing the router through wifi and not directly. The screenshot to the left is a test run on the router itself. Like many times before all they do is shift blame to your internal network. When they run tests they do it to google dns as though this would represent all servers and sites. In the screenshot you will see a traceroute run to google 8.8.8.8 showing this.
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charles D
1 reviews | Active since Jan 2020
23 Jul 2025, 12:07
Worst ISP and fiber provider in the industry.
I would highly highly recommend you stay away from this ISP. They have monopolies in complexes and do not want to act in a competitive manner allowing other ISP to offer services. They also are dishonest in their responses and base their claims on years of experience. For those that are technically inclined please see the screenshot below. They claim the packet loss is caused by a laptop accessing the router through wifi and not directly. The screenshot to the left is a test run on the router itself. Like many times before all they do is shift blame to your internal network. When they run tests they do it to google dns as though this would represent all servers and sites. In the screenshot you will see a traceroute run to google 8.8.8.8 showing this.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 May 2024, 10:20
No technical Support Fibre provider
Just DO Yourself a favour and DO no sign up with these guys. it is that simple. Where other service providers has 24hr technical support they do not even have a technician to come out on a Sunday so now we have not had wifi since yesterday (Saturday) and today is Sunday not even a response to support emails, no answer on their support line. but they are posting marketing messages on their socials for Mothers day.. and left so many clients high and dry in the complex we live in
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Anonymous
1 reviews | Active since Jan 2020
12 May 2024, 10:20
No technical Support Fibre provider
Just DO Yourself a favour and DO no sign up with these guys. it is that simple. Where other service providers has 24hr technical support they do not even have a technician to come out on a Sunday so now we have not had wifi since yesterday (Saturday) and today is Sunday not even a response to support emails, no answer on their support line. but they are posting marketing messages on their socials for Mothers day.. and left so many clients high and dry in the complex we live in
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Replies (0)MM
Malehlohonolo M
1 reviews | Active since Jan 2020
1 May 2024, 07:22
Poor Service
We have never seen such a ******** and inconsiderate ISP like this one, We have been having no connection since last week Friday the 26th of April. We sent numerus emails and have been calling daily only to be told someone will call us back. To start with they are lying about their working hours, for instance they have an after hours number that's doesn't go through, Today it's a public holiday and they advised they are working from 8-3pm we have been calling the number rings with no answer😡😡so we will give 2 options, the 1st one being to send a Technician ASAP to come check what the issue is and stop telling us that on your side all is working fine clearly something is wrong with the connection on our side.2nd option please come collect your router or provide an address where we can drop off this router ,we will find a service provider that is considerate and that takes our issues into consideration and that has a sense of emergency
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Malehlohonolo M
1 reviews | Active since Jan 2020
1 May 2024, 07:22
Poor Service
We have never seen such a ******** and inconsiderate ISP like this one, We have been having no connection since last week Friday the 26th of April. We sent numerus emails and have been calling daily only to be told someone will call us back. To start with they are lying about their working hours, for instance they have an after hours number that's doesn't go through, Today it's a public holiday and they advised they are working from 8-3pm we have been calling the number rings with no answer😡😡so we will give 2 options, the 1st one being to send a Technician ASAP to come check what the issue is and stop telling us that on your side all is working fine clearly something is wrong with the connection on our side.2nd option please come collect your router or provide an address where we can drop off this router ,we will find a service provider that is considerate and that takes our issues into consideration and that has a sense of emergency
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Replies (0)HS
Hemel S
1 reviews | Active since Jan 2020
29 Jan 2024, 08:42
Scary Faircom Experience
This has been the worst most frustrating experience I've had with an ISP, and I've had Telkom charge me for three months for no reason. I've been with Faircom for several years, first in a contracted complex and then by choice after moving. They're very good at handling minor complaints such as service drops, but it was when I encountered an unknown issue that the real problems started. For the last 7 months we've been paying for 40/40 but we only receive a maximum of 10/10. It was really inconvenient, but at first I didn't think it was a big deal since I've had such a good experience till that point so I simply logged a ticket and asked for a partial refund. After 2 months of being told that having slow speeds is normal (I think they didn't understand me and thought this was normal line speed highs and lows) and that they couldn't give me a refund that I switched tactics to focus on fixing the line speed and dropping the refund. I need fast speeds as we work from home. All my support tickets went nowhere, they'd ask me the same things over and over again "did you restart? Are you using a VPN? Etc" when I ask for a technician to be sent out they say it's not their protocol and I need to go through the technical process first, which never gets to the point of sending out a technician. I'm more than happy to pay the R450 callout fee to fix this but I'm not even allowed to ask for that if they don't approve. I've been as cooperative as I can, answering all their questions and patiently waiting for responses. Sometimes they just say I haven't responded and close the ticket. I did some research and found that ISPA could help so I'm trying that, and if that doesn't help I can also try ICASA. I've also let Faircom know that I'm doing all of this for the sake of being transparent, I'm not trying to spite them, I'm just trying to get this resolved. But now we get to the really dark stuff, the stuff that prevents me from just dropping this and changing ISP. Whenever I call from my phone number my call is cut, so I use a different number and get through, this has happened on five different occasions. I've had one ticket closed because I mistakenly said I attached a document when I didn't, the reason given being that since I haven't provided the asked for information the ticket would be closed. This is despite that same message asking for additional information and saying that the ticket would reopen if I rep**** to it, which it wasn't when I phoned in to check, and now it's been two weeks. Lastly the Faircom response to saying I'm reaching out to ISPA or ICASA is that it won't help because I haven't gone through the technical process, the same process that they won't let me get through, isn't that scary? Is this really just incompetence and inefficiency or is this conspiracy? Remember that many people don't have a choice of ISP because their complex might have a contract. I wonder if media exposure would help.
Helpful (0)
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Hemel S
1 reviews | Active since Jan 2020
29 Jan 2024, 08:42
Scary Faircom Experience
This has been the worst most frustrating experience I've had with an ISP, and I've had Telkom charge me for three months for no reason. I've been with Faircom for several years, first in a contracted complex and then by choice after moving. They're very good at handling minor complaints such as service drops, but it was when I encountered an unknown issue that the real problems started. For the last 7 months we've been paying for 40/40 but we only receive a maximum of 10/10. It was really inconvenient, but at first I didn't think it was a big deal since I've had such a good experience till that point so I simply logged a ticket and asked for a partial refund. After 2 months of being told that having slow speeds is normal (I think they didn't understand me and thought this was normal line speed highs and lows) and that they couldn't give me a refund that I switched tactics to focus on fixing the line speed and dropping the refund. I need fast speeds as we work from home. All my support tickets went nowhere, they'd ask me the same things over and over again "did you restart? Are you using a VPN? Etc" when I ask for a technician to be sent out they say it's not their protocol and I need to go through the technical process first, which never gets to the point of sending out a technician. I'm more than happy to pay the R450 callout fee to fix this but I'm not even allowed to ask for that if they don't approve. I've been as cooperative as I can, answering all their questions and patiently waiting for responses. Sometimes they just say I haven't responded and close the ticket. I did some research and found that ISPA could help so I'm trying that, and if that doesn't help I can also try ICASA. I've also let Faircom know that I'm doing all of this for the sake of being transparent, I'm not trying to spite them, I'm just trying to get this resolved. But now we get to the really dark stuff, the stuff that prevents me from just dropping this and changing ISP. Whenever I call from my phone number my call is cut, so I use a different number and get through, this has happened on five different occasions. I've had one ticket closed because I mistakenly said I attached a document when I didn't, the reason given being that since I haven't provided the asked for information the ticket would be closed. This is despite that same message asking for additional information and saying that the ticket would reopen if I rep**** to it, which it wasn't when I phoned in to check, and now it's been two weeks. Lastly the Faircom response to saying I'm reaching out to ISPA or ICASA is that it won't help because I haven't gone through the technical process, the same process that they won't let me get through, isn't that scary? Is this really just incompetence and inefficiency or is this conspiracy? Remember that many people don't have a choice of ISP because their complex might have a contract. I wonder if media exposure would help.
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Replies (0)CM
Chantelle M
1 reviews | Active since Jan 2020
1 Aug 2023, 07:54
Technical support
My internet has been off since yesterday and all I need to do is to speak to a technician to re-setup my network. Even after several calls I'm told that someone will call me back. I can't work without the internet, but they are not calling. The setup will only take minutes.
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Chantelle M
1 reviews | Active since Jan 2020
1 Aug 2023, 07:54
Technical support
My internet has been off since yesterday and all I need to do is to speak to a technician to re-setup my network. Even after several calls I'm told that someone will call me back. I can't work without the internet, but they are not calling. The setup will only take minutes.
0
Replies (0)IG
Imran G
1 reviews | Active since Jan 2020
12 Jun 2023, 07:16
just not worth it
Almost as bad if not worse then telkom.. upgraded the internet package, no communication to me for a year.. and then all of a sudden i need a new router for double the price? and no a single bit of communication FOR A WHOLE YEAR
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Imran G
1 reviews | Active since Jan 2020
12 Jun 2023, 07:16
just not worth it
Almost as bad if not worse then telkom.. upgraded the internet package, no communication to me for a year.. and then all of a sudden i need a new router for double the price? and no a single bit of communication FOR A WHOLE YEAR
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Replies (0)IR
Itu R
1 reviews | Active since Jan 2020
25 Jan 2023, 16:29
Useless fn ISP
I called Faircom today about connectivity issues and i spoke to a service consultant who promised toncall me back in 5 minutes, 45 minutes later no call, I called faircom only to get a voicemail service saying they will return my call at their earliest convenience. What ****en business is this that doesn't even have technicians to solve issues or to even call you back. I regret using your service. The connectivity issues have been ongoing here in Sea Point for months but youbare quick to issue an invoice. Fix my wifi. I see why so many people complain about your services and you don't even have the decency to follow through with your promises.
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Itu R
1 reviews | Active since Jan 2020
25 Jan 2023, 16:29
Useless fn ISP
I called Faircom today about connectivity issues and i spoke to a service consultant who promised toncall me back in 5 minutes, 45 minutes later no call, I called faircom only to get a voicemail service saying they will return my call at their earliest convenience. What ****en business is this that doesn't even have technicians to solve issues or to even call you back. I regret using your service. The connectivity issues have been ongoing here in Sea Point for months but youbare quick to issue an invoice. Fix my wifi. I see why so many people complain about your services and you don't even have the decency to follow through with your promises.
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Replies (0)EJ
Eloise J
1 reviews | Active since Jan 2020
19 Oct 2022, 16:59
Faircom Connection Service SUCKS!!!!!
Sales service was great Connection service = PATHETIC Between Teralink and Faircom, it's been 10 days now that neither of them can tell me what the problem is in connecting my wifi. Faircom says its fine on their side it must be Teralink. Teralink says its fine on their side, it must be Faircom. Every time you call, it's a different excuse. It's like no one knows what they are doing!!! I DON'T CARE WHO IT IS, CONNECT MY WIFI!!!! How do you provide such service to a new client??? Seriously??? I can't even move to any other FTTH provider because my complex is contracted to them, really a SAD SAD story. Maybe posting here will result in a speedy resolution 😡😡😡😡 I can't understand how some people were connected it's working fine within 30 mins to 1 day on AfricaBZ reviews 😤
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Eloise J
1 reviews | Active since Jan 2020
19 Oct 2022, 16:59
Faircom Connection Service SUCKS!!!!!
Sales service was great Connection service = PATHETIC Between Teralink and Faircom, it's been 10 days now that neither of them can tell me what the problem is in connecting my wifi. Faircom says its fine on their side it must be Teralink. Teralink says its fine on their side, it must be Faircom. Every time you call, it's a different excuse. It's like no one knows what they are doing!!! I DON'T CARE WHO IT IS, CONNECT MY WIFI!!!! How do you provide such service to a new client??? Seriously??? I can't even move to any other FTTH provider because my complex is contracted to them, really a SAD SAD story. Maybe posting here will result in a speedy resolution 😡😡😡😡 I can't understand how some people were connected it's working fine within 30 mins to 1 day on AfricaBZ reviews 😤
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