Worst ISP and fiber provider in the industry.

I would highly highly recommend you stay away from this ISP. They have monopolies in complexes and do not want to act in a competitive manner allowing other ISP to offer services.

They also are dishonest in their responses and base their claims on years of experience. For those that are technically inclined please see the screenshot below. They claim the packet loss is caused by a laptop accessing the router through wifi and not directly. The screenshot to the left is a test run on the router itself.

Like many times before all they do is shift blame to your internal network. When they run tests they do it to google dns as though this would represent all servers and sites. In the screenshot you will see a traceroute run to google 8.8.8.8 showing this.