Disappointing Experience with No Follow-up

I recently placed an online order with Fairfield Butcher for their R129 oxtail pack, expecting a decent quality product. Unfortunately, what I received was far from acceptable — just three bones with very little actual meat, mostly fat and sinew. It was disappointing and not at all worth the price.

I took the time to email my complaint along with pictures to show the poor quality of the product, hoping for at least a response or resolution. To date, no one has responded. The lack of communication and accountability has left me very dissatisfied.

I was hoping to support a local butcher and perhaps become a repeat customer, but based on this experience, I won't be ordering again unless there's a clear improvement in both product quality and customer service.