RW
Rosie W
Active since Aug 2019
47
Reviews
0
Industries
Reviews
47 reviews3 months ago
Outstanding Return Query – Request for Complaint Department Feedback
I would like to follow up regarding an online order that was delivered on Thursday, the 8th, shortly after 17:00. Upon opening the package, I immediately realized that I had ordered the incorrect size. I contacted your online customer service via email the same evening. The following morning, I logged onto your website and marked the item for return. I also contacted your customer service call Centre, where I was assisted by Sinesipho, who clearly explained the next steps in the process. Sinesipho subsequently emailed me requesting additional information and photographs, which I promptly provided. Thereafter, I was contacted by Prudence Jacobs, who also followed up and assisted me further. I would like to commend both Sinesipho and Prudence for their professionalism, helpfulness, and excellent communication throughout this process. I would also like to note that I fully intend to purchase the correct item from your store once this matter has been resolved. My concern at this stage is that today is Friday, the 16th, and I have yet to receive feedback from the Complaints Department regarding my query. Yesterday, Thursday the 15th, Sinesipho contacted me again to advise that she had noted my emails and would escalate the matter to her team leader. Could you please advise what the standard turnaround time is for the Complaints Department to respond to a customer query? My understanding is that it is typically within 48 hours, and I would appreciate confirmation or an update on the status of my case.#284H0 Thank you for your attention to this matter. I look forward to your response. I would like to add that I do not have any issues with online purchasing. I find the process fast and convenient — orders are placed one day and delivered the next. Customers are kept well informed throughout the delivery process, and I have been very satisfied with the items I have purchased to date, which I truly enjoy.
616 replies
3 months ago
WhatsApp Account Ownership Issue
I have noticed that the WhatsApp account linked to my Vodacom SIM card appears to be registered to another individual. I am using a dual-SIM phone and do not experience this issue with my MTN SIM card. I regularly switch between the two WhatsApp accounts, and it was during this process that I became aware that I was unable to fully access the WhatsApp profile associated with my Vodacom number. Upon further inspection, I observed that the WhatsApp account reflects another person’s details, which is linked to my private emails, which is very concerning. While I am able to change certain visible information, such as the display name, I do not have full control of the profile. This is despite the fact that the Vodacom SIM card is active and in regular use. I contacted Vodacom for assistance and received two responses from the ***** department. The first response requested an affidavit, a copy of my identity document, and three signatures, without a clear explanation as to why these documents are required. This email had no name attached to it. The second response, from the ***** department as well, advised that I should contact WhatsApp directly regarding this matter. This email had a name to it and not just said ***** department. I would appreciate clarification on the following: Why the requested documentation is necessary in this instance; and Whether Vodacom is able to assist further, or if the matter should be handled exclusively through WhatsApp. I would be grateful for guidance on the correct process to resolve this issue, as well as confirmation that my number is correctly registered in my name or my partner who bought it. This is the only way i can get an answer as this has not been resolved as yet. Kind regards,
168 replies
7 months ago
Contact number to be updated for delivery
I just spend 45 minutes on the phone with Vodacom. I upgraded my one package that expired, and inform them that i need to update my contact details for the package delivery. The packages that i took, is for my children and husband, and the number they contact is for a sim card that goes into a modem, then they convey the message that they cannot get hold of me. The lady assisted me with the upgrade, and i need to receive a delivery. She put me through to customer service where i was assisted by Veronique who transferred me through to the correct dept with the person name John. i spoke to him for a few minutes and the call drop. Can someone please contact me on my current cell number, which they do have, as last week i was phoned by someone for an upgrade!!! I just need to update my contact number for the delivery. is this so hard to do????
318 replies
8 months ago
Excellent service
I’ve been a patient at Happy tooth emporium for some time now, and I can confidently say the level of care and professionalism is outstanding. From the moment you walk in, the staff is warm, welcoming, and always respectful of your time. Appointments run on schedule, and everything is explained clearly — whether it’s a routine cleaning or a more complex procedure. Dr. Mohammed is not only highly skilled but also genuinely cares about patient comfort and long-term dental health. They take the time to answer questions, provide honest advice, and make sure you feel at ease throughout the process. If you're looking for a trustworthy and friendly dental team, I highly recommend Happy Tooth emporium. It's rare to find such a great combination of professionalism, expertise, and personal care.
0 replies
9 months ago
*****ulent bogus company
I strongly advise others to stay away from Drive Co Driving Academy. My experience with them has been extremely frustrating. After making the payment, the service quality completely dropped off. Communication became poor, appointments were unreliable, and it felt like they had no intention of fulfilling what was promised. It seems their business model is focused on collecting money upfront with little regard for actual customer service or follow-through. In my case, I was lucky to receive any service at all. Please be cautious and do your research before choosing this driving school. There are many more professional and trustworthy options out there.
0 replies
9 months ago
Disappointing Experience with No Follow-up
I recently placed an online order with Fairfield Butcher for their R129 oxtail pack, expecting a decent quality product. Unfortunately, what I received was far from acceptable — just three bones with very little actual meat, mostly fat and sinew. It was disappointing and not at all worth the price. I took the time to email my complaint along with pictures to show the poor quality of the product, hoping for at least a response or resolution. To date, no one has responded. The lack of communication and accountability has left me very dissatisfied. I was hoping to support a local butcher and perhaps become a repeat customer, but based on this experience, I won't be ordering again unless there's a clear improvement in both product quality and customer service.
0 replies
11 months ago
Extremely bad customer service
Just to make a long story short. My husband bought a pair of glasses R3k at Tygevalley branch. The 8th of May he took a pair of faulty glasses back to the shop. He was assisted by Nina who told him the system was offline and she could not load any info of thr glasses. The glasses are fairly new , as she wanted to send it away for repairs. To be exact it's not even a month old. And I requested a new pair. Thr email of receipt of hr glasses was suppose to been have send ro my email , but still waiting for it. Nina informed him that she will do a handover for thr glasses to be loaded for a new pair. Today NY husband phoned the shop after numerous tries. Eventually Joshua answered. This is not thr first encounter my husband has wirh hi. My husband spoke in English to him and he asked if my husband can't speak Afrikaans. While my husband was trying to explain to him the situation he told my husband not to speak over him. Joshua is unprofessional, unapproachable and not customer centric. He is absolutely rude and gives an extremely bad image to your brand. Thr first altercation with him was in person and he showed no respect for customers. We are still waiting for an email which confirmed receipt of thr faulty glasses. We will rather take our business somewhere else than buying at your stores again.
0 replies
18 months ago
Bad customer service
This is for Absa Customer service on the following number 0860 008 600. i was at one of your ATM's #08868 just after 09H00. While in the middle of the transaction the ATM's switched off and rebooted. I phoned the above number, literally 4 times. I was assisted by Refilwe the first time and she put me through to "General Enquiries". The phoned died whilst holding for someone to answer. So i phoned again, only to listen to an automated voice of your trading hours, then the phoned died. I phoned yet again and I spoke to Refilwe again, and midway whilst having the conversation stating now my distress of being put through to no answers and explaining the situation, the call was ended midway, while still speaking. This is now your customer service on a Monday morning. I just agave up. And upon checking my banking app 30 minutes later it showed that the money that i requested from the ATM was debited back into the account. Then why not just tell me the money will reflect again after a few minutes, etc, but blatantly putting me through to numbers that does not answer and me having to phone four times. Your customer service is always on par and i never had any problems when phoning in or going the bank itself for assistance. Everyone is always so helpful. We as people always remember the bad service instead of all the other times we had good service.
53 replies
18 months ago
Great Service as always
Since i have started using them for gifts or flowers for any occasion, they have yet to disappoint. Exceptional, reliable service. Customer service is also top notch. Well done to great service.
0 replies
19 months ago
Lack of Customer service
This is actually for Checkers xtra savings. This week there is Bobtail 8kg on special for R199, until the 22 Sept. I have checked online and the 60second app does not give you this specials. I have asked my husband to go buy, so he went to the Checkers in Zeevenwacth. A lady that assited him in the isles a told him that she knows it is on special, as he video called me as he told me what the story was, The price still shows the full price and that he had to check at the sale point. Well, he was very angry when he left the store, as there was some altercation . I emails your customer sevice at Xtra savings and an emial was send by Lee Ann Swartz from the Customer card dept at 18H43pm. In her email she said she struggled to get hold of me, hence i did not receive any calls on my phone. I rep**** to the email with 2 contact numbers and said i would like to be called at 9am preferably. Guess what, I was never called. Is this your Customer care department? All i can say is really bad customer service. If you say you getting or wanting to get back to a customer, do so. Then do not advertise items on sale, that indeed are nowhere to be found on any platform to purchase. This comes down to false adverting. The main issue here was the advertising of prices, but your lack of customer service takes precedence.
0 replies
Review Distribution
5 Star
23 (48.93617021276596%)
4 Star
0 (0%)
3 Star
2 (4.25531914893617%)
2 Star
2 (4.25531914893617%)
1 Star
20 (42.5531914893617%)