My complaint in UPPER CASE, their response in lower case

In this instance, as transport was arranged independently, we kindly request any available records confirming that the product was handled and transported under regulated temperature conditions. I ASKED FOR YOU TO DELIVER AND YOU SAID YOU ONLY DELIVER IN THE WEST CAPE. YOU KNEW I WAS SENDING MY COURIER. YOU DID NOT ADVISE ME THAT A STANDARD COURIER WOULD NOT BE ABLE TO DO THIS SHIPMENT. AS THE MEAT PROFESSIONALS THIS WAS ESSENTIAL, AND WE SHOULD NOT HAVE BOUGHT FROM WEST CAPE AT ALL IF YOU HAS ADVISED. Additionally, the product was prepared fresh in accordance with your request and dispatched immediately following the drying process. As we are not a biltong wholesaler, our packaging reflects standard retail conditions. No specific instructions were received regarding vacuum sealing, modified packaging, or the inclusion of desiccants. LOOSE IN SLEEVES, MEAT SLIPPED OUT. AGAIN, YOU ARE THE PROFESSIONALS- NOT ACCEPTABLE