's Profile | Hellopeter

Active since Mar 2009

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14 reviews

3 months ago

My complaint in UPPER CASE, their response in lower case

In this instance, as transport was arranged independently, we kindly request any available records confirming that the product was handled and transported under regulated temperature conditions. I ASKED FOR YOU TO DELIVER AND YOU SAID YOU ONLY DELIVER IN THE WEST CAPE. YOU KNEW I WAS SENDING MY COURIER. YOU DID NOT ADVISE ME THAT A STANDARD COURIER WOULD NOT BE ABLE TO DO THIS SHIPMENT. AS THE MEAT PROFESSIONALS THIS WAS ESSENTIAL, AND WE SHOULD NOT HAVE BOUGHT FROM WEST CAPE AT ALL IF YOU HAS ADVISED. Additionally, the product was prepared fresh in accordance with your request and dispatched immediately following the drying process. As we are not a biltong wholesaler, our packaging reflects standard retail conditions. No specific instructions were received regarding vacuum sealing, modified packaging, or the inclusion of desiccants. LOOSE IN SLEEVES, MEAT SLIPPED OUT. AGAIN, YOU ARE THE PROFESSIONALS- NOT ACCEPTABLE

0 replies

Q No More

36 months ago

Such a pleasure to deal with this company

Easy to set up profile & use. Brilliant help offered by a REAL PERSON! Allison Tremmi was so quick to respond t each query, and even phone one time to help. Superb service, seldom get this level Price is also good

1 reply

takealot.com

40 months ago

ATROCIOUS service.

New Samsung phone gave problem after 3 months. We returned phone to Takealot. We sent in again and they are again returning without fixing. We can only get to speak to lowest level consultant. Impossible to get this escalated to supervisor. Been going on for THREE MONTHS and still no working phone. They do not respond to emails- there is no email address to send to

0 replies

takealot.com

41 months ago

Horrendous service when you have a problem to be fixed

Bought Samsung 21 cellphone online November. Delivered in sealed box, once opened revealed phone only, no charger or cable. We have from previous phones so thought nothing of it. Phone became faulty & unusable in February and we started the online process to return for repair or replace. When we tried to follow up we found no contact details to send email, were forced to use the call centre. When asking consultants why nothing being done 3 weeks later the answer was that the phone had been returned to them with no cable. I said to not worry about the cable, we did not receive one so did not supply one, and did not expect them to supply a cable back to us at this stage. We simply could not get ANY of the consultants that we called to move this forward and the phone still sits there weeks later. From more than a week ago we have been trying to get it escalated. When I asked to be put through to a manager was put on hold for 25 minutes and then gave up. I called back and had to go through the whole rigmarole of explain again (each time we called) and asked that they get a manager to call me. I have tried that 3 times with no joy. So we are stuck without an expensive phone and extreme annoyance at pathetic service.

0 replies

Checkers & Checkers Hypers

48 months ago

No reply to complaint

Send them details of long life milk that went sour after 1 day in cold fridge (no load shedding) have resent mail twice without response to '***' are they not interested in dealing with complaints?

0 replies

Unicorn dolphin group

55 months ago

Turned my green pool to sparkling blue

Very green pool. They came within couple of hours of my call. Promised pool would go blue overnight and sparkling after 2-3 days. They were true to their promise No added price to their quote, used their own chemicals my pool has never looked so good

0 replies

Standard Bank

55 months ago

Extermely poor service- Building insurance Department

Homeloan house insurance. Terrible department to work with. Takes ages to get to speak to consultant and then put on hold while they chase down info. Used up all my airtime long before end of month. 2 weeks later still not authorised wall repair from tree that fell on it during huge storm. Have had not electric fence for 2 weeks despite nagging them. Feel like getting nowhere, and not possible to speak to supervisor- they just not interested

1 reply

Karibaa

64 months ago

Extremely poor service, maybe rip-off

Order ***. I twice checked in advance if they would be capable of importing the electric razor (built-in battery) that I wanted and they confirmed they could. Order confirmed 15 March. It is now 5 May. They kept promising me dates in April each time I mailed them. When I asked if there was problem with flight & batteries they re-confirmed was already at OR Tambo in JNB in MARCH!! How can it take 5 weeks to clear from local airport- I do not believe that the item is in SA I have asked for absolute confirmation but they will not give it to me If it is not here I need to get my money back from them (around R5300)

0 replies

ZSS Security

64 months ago

Excellent consistent service

So good to have a security company that offers CONSISTENT service Vehicle patrols our area, does not rest under a tree (Proactive patrolling)- very quick response time Been with them for several years now

0 replies

Packrat CC

85 months ago

Great service

Range is wide to choose from. Online shopping was so easy. Delivery within 3-4 days!

1 reply

Review Distribution

5 Star

6 (42.9%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (7.1%)

1 Star

7 (50%)

Reviews

My complaint in UPPER CASE, their response in lower case

Such a pleasure to deal with this company

ATROCIOUS service.

Horrendous service when you have a problem to be fixed

No reply to complaint

Turned my green pool to sparkling blue

Extermely poor service- Building insurance Department

Extremely poor service, maybe rip-off

Excellent consistent service

Great service

Review Distribution

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