A Very Frustrating and Unprofessional Experience

My experience with this company has been extremely disappointing. I submitted all required documentation to withdraw funds from my trust account on 13 October 2025, and despite numerous follow-ups, the matter is still unresolved. Communication has been almost non-existent. I received no confirmation after submitting my documents and only found out about an administrative error when I contacted them a week later. Even after resubmitting everything, I was assured payment would be finalised by end of December 2025 — yet nothing happened. For months now, I have had to call repeatedly for updates. Every time, I am told the matter will be “escalated,” but no one ever calls back, and no clear explanation is provided. Most recently, I was informed — again only because I followed up — that the funds will only be available at the end of February 2026, which was never communicated before. The lack of accountability, ongoing delays, and poor communication are unacceptable, especially when dealing with trust funds. Based on my experience, I cannot recommend this company, as their service has been unreliable and unprofessional.