No tranquil ambience at Fairlawn Spa

Fairlawns spa impressed me with their advertising for a tranquil ambience, with heated pool so I invested in the occasion to enjoy the ambience through the facilities and massages. Unfortunately, this was not the case. The pool was cold despite having asked about it when making the booking , the steam room you could hear the construction and ironically, next to the silent area is a dinner table where people where dressed and chatting loudly. Upon remarking about this issue the manager said she wouldn't know when construction would happen, she said she can't force the people at the dining area to wear spa wear nor be quiet and that the pool had been adjusted accordingly. What upset me is that I had to complain twice to a waiter and staff at reception before anything was done. Also, one can have a policy for quiet and spa gowns in the spa area. I also believe a heads up bout construction would have been the least they could do since I had indicated interest to use the facilities. Alternatively à discount. Moreover, that an update was only given by the manager once we were dressed and on the way out. Unapologetic and disappointing service, not what I'd expect at a 5 star boutique hotel.