Active since Sep 2016
4
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4 reviews80 months ago
Late and Unreliable Service
I had booked the removal service for Tuesday. I had inquired when booking as to what time I should expect the pickup of my furniture. Whole they were quick to respond when expecting paemt , the actual service was terrible. They could not confirm even on the Tuesday what time they would be arriving to pick up the furniture. On that Tuesday at 12 p.m did they say pick up would be at 2 p.m. I had wasted a whole day at home. I had also said before booking the service that I required the drop-off to be on Thursday.They said that it was not clear whether they would be dropping off the items on Wednesday or Thursday but would give me a heads up so I can make arrangements. Despite my calls to find out the estimated time of arrival the driver did not answer. The receptionist had said that they would find out when they would drop off the items whether it be on Wednesday or Thursday - they never confirm this. Thursday evening at 6 p.m in the dark they call to say that they will be dropping off the items on Friday morning. The driver said he did not pick up the phone because it was off. To be carrying my valuable goods I find the lack of communication shocking, I was concerned my goods had been stolen and the person I had arranged to wait for the goods had wasted their day as well. To say the goods would be dropped off on Friday morning at such short notice made it problematic for my sister to arrange with her boss to be free in the morning. This has huge implications for her job . I am disgusted with the service and would never recommend this company
53 replies
84 months ago
No tranquil ambience at Fairlawn Spa
Fairlawns spa impressed me with their advertising for a tranquil ambience, with heated pool so I invested in the occasion to enjoy the ambience through the facilities and massages. Unfortunately, this was not the case. The pool was cold despite having asked about it when making the booking , the steam room you could hear the construction and ironically, next to the silent area is a dinner table where people where dressed and chatting loudly. Upon remarking about this issue the manager said she wouldn't know when construction would happen, she said she can't force the people at the dining area to wear spa wear nor be quiet and that the pool had been adjusted accordingly. What upset me is that I had to complain twice to a waiter and staff at reception before anything was done. Also, one can have a policy for quiet and spa gowns in the spa area. I also believe a heads up bout construction would have been the least they could do since I had indicated interest to use the facilities. Alternatively à discount. Moreover, that an update was only given by the manager once we were dressed and on the way out. Unapologetic and disappointing service, not what I'd expect at a 5 star boutique hotel.
0 replies
94 months ago
Vumatel: Quick service but terrible internal communication
I have Vumatel fibre in my flat. They were quick to make installations. The trouble came after a geyser replacement caused issue with the fibre. For one week (including Saturday) I received technicians popping up at the gate of my estate. The only reason I am aware is because my estate had to refuse them access as I was not at my flat at those times. This caused daily highly disruptive phone calls through out the week at work from the guards. This is despite me arranging an appointment with the call centre for 7 days after the fibre interruptions. During the period before the appointment, I still had technicians trying to get in and the call centre calling me. I told the call centre everyday that I had an appointment for 6pm, the Wednesday. On that particular day at 6pm, vumatel technician was expected to arrive. At 6.30pm I called the call centre to find out what had happened. They said he was delayed at another job and I had to wait. The call centre could not tell me when to expect the technician but indicated that he would knockoff at 10pm. I waited until 9.30pm whereupon I called the call centre again and they told me he had trouble entering the estate. I then quickly made arrangements with the guardhouse and called the call centre back to give them the access code. The call centre then informed me he had not left the previous job yet but informed me he would be coming. Anyway no one pitched. The next day early, I called the call centre to complain that despite an appointment no one came to fix my fibre. The call centre employee then told me one cannot make an appointment and that technicians are allocated a case. I fiercely disagreed as I had spoken to other operators prior to the appointment as well as during the arranged appointment time where no one indicated so. The call centre then told me the technician would call me to make an arrangement. By late afternoon I called the call centre again to find out if any arrangements were possible. The call centre had my old address and told me that no problems could be seen with the system. I told them this is impossible and explained what had happened so far. I then called a minute later and another operator picked up. The operator then contacted the technician and informed me he will come after 6pm and will call me beforehand. This is still a ridiculously long waiting frame and at this moment I have no confidence that the technician will call/that he will pitch nor whether I will have to explain my story for the 100th time to the call centre.
159 replies
116 months ago
Bad Strap for Product worn 24/7
<p>I bought the Jawbone UP3 on Monday, it's an amazing product. Today, Thursday was the first day I had stopped looking at the novelty on my wrist constantly. I slept with the product, went to work and decided to walk back with the encouragement of UP3 to the public transport I take home. Somewhere during the 20 minute walk it fell off. Absolutely dissapointed that I chose this product over a fitbit, which would not only have been cheaper but recognised by my medical aid. I will not be recommending it. </p>
0 replies
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1 Star
4 (100%)