J
Jawbone
Unclaimed Business
J
Jawbone
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Claudine G
1 reviews | Active since Jan 2020
26 Feb 2018, 08:44
JAWBONE UP 3
No customer Support - Customer Care website says that my account has expiered ( Not even a year old ) . My Band has broken ( it can not be repaired ) Terrible
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Claudine G
1 reviews | Active since Jan 2020
26 Feb 2018, 08:44
JAWBONE UP 3
No customer Support - Customer Care website says that my account has expiered ( Not even a year old ) . My Band has broken ( it can not be repaired ) Terrible
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Dec 2017, 14:04
bracelets
What a terrible quality product! I got my band last year in June and the bracelet part is already broken in 3 different places. It tends to fall off super quickly which caused me to almost lose it a few times. I really regret not buying one of the more competitive fit devices. Unlike others jawbone can't even read heart rate at a precise moment which sets this product on the back line if you compare it to other likewise products.
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Anonymous
1 reviews | Active since Jan 2020
20 Dec 2017, 14:04
bracelets
What a terrible quality product! I got my band last year in June and the bracelet part is already broken in 3 different places. It tends to fall off super quickly which caused me to almost lose it a few times. I really regret not buying one of the more competitive fit devices. Unlike others jawbone can't even read heart rate at a precise moment which sets this product on the back line if you compare it to other likewise products.
0
Replies (0)LJ
Lang J
1 reviews | Active since Jan 2020
2 Oct 2017, 09:22
Jawbone UP3 Clasp
After the clasp came loose once or twice a day over the last month, with several attempts to tighten the clasp, so it does not slip off - it has now fallen off and cannot be found... What a disappointing experience. Product works well, but the clasp is pathetic...
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Lang J
1 reviews | Active since Jan 2020
2 Oct 2017, 09:22
Jawbone UP3 Clasp
After the clasp came loose once or twice a day over the last month, with several attempts to tighten the clasp, so it does not slip off - it has now fallen off and cannot be found... What a disappointing experience. Product works well, but the clasp is pathetic...
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Jun 2017, 08:56
Jawbone UP2 poor quality and no replacement under warranty
<p>This is the 3rd Jawbone Up2 that I have owned. The first one the wrist band cracked after 2 months. Literally one day to the next. There was no damage and then a crack appeared and a day later it had almost cracked right through. There was no visible wear and tear and the unit was well looked after. The online supplier got me a replacement. That one got stolen so another was purchased for me by a kind friend. Now this unit has had the same issue. Well looked after and from one day to the next the strap has cracked almost clean off. It was 5 months this time before this happened. The online supplier says that Jawbone will not replace the unit for this type of damage. First of all they have before, second they have a product prone to this type of flaw, how is that the users fault. They unit is very well looked after. It is unbelievable but has now happened to 2 devices in the same manner and same place. The unit comes with a 1 year warranty and they are not going to replace it. No real explaination why. Not a good product but worst of all no after sales service for a product still well within its warranty period.</p>
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Anonymous
1 reviews | Active since Jan 2020
5 Jun 2017, 08:56
Jawbone UP2 poor quality and no replacement under warranty
<p>This is the 3rd Jawbone Up2 that I have owned. The first one the wrist band cracked after 2 months. Literally one day to the next. There was no damage and then a crack appeared and a day later it had almost cracked right through. There was no visible wear and tear and the unit was well looked after. The online supplier got me a replacement. That one got stolen so another was purchased for me by a kind friend. Now this unit has had the same issue. Well looked after and from one day to the next the strap has cracked almost clean off. It was 5 months this time before this happened. The online supplier says that Jawbone will not replace the unit for this type of damage. First of all they have before, second they have a product prone to this type of flaw, how is that the users fault. They unit is very well looked after. It is unbelievable but has now happened to 2 devices in the same manner and same place. The unit comes with a 1 year warranty and they are not going to replace it. No real explaination why. Not a good product but worst of all no after sales service for a product still well within its warranty period.</p>
0
Replies (0)RS
Riekie S
1 reviews | Active since Jan 2020
12 May 2017, 06:10
No support and poor quality band
<p>After 2 UP jawbone bands that totally disintegrated within a few months and no feedback from their website and emails, I have decided to change to another brand.</p> <p>the UP 3 band is almost R3000 and only lasts for 3 - 4 months </p> <p>not worth it </p> <p>i emailed them more than 6 x and no response </p> <p> </p>
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Riekie S
1 reviews | Active since Jan 2020
12 May 2017, 06:10
No support and poor quality band
<p>After 2 UP jawbone bands that totally disintegrated within a few months and no feedback from their website and emails, I have decided to change to another brand.</p> <p>the UP 3 band is almost R3000 and only lasts for 3 - 4 months </p> <p>not worth it </p> <p>i emailed them more than 6 x and no response </p> <p> </p>
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Sept 2016, 15:12
Bad Strap for Product worn 24/7
<p>I bought the Jawbone UP3 on Monday, it's an amazing product. Today, Thursday was the first day I had stopped looking at the novelty on my wrist constantly. I slept with the product, went to work and decided to walk back with the encouragement of UP3 to the public transport I take home. Somewhere during the 20 minute walk it fell off. Absolutely dissapointed that I chose this product over a fitbit, which would not only have been cheaper but recognised by my medical aid. I will not be recommending it. </p>
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Anonymous
1 reviews | Active since Jan 2020
29 Sept 2016, 15:12
Bad Strap for Product worn 24/7
<p>I bought the Jawbone UP3 on Monday, it's an amazing product. Today, Thursday was the first day I had stopped looking at the novelty on my wrist constantly. I slept with the product, went to work and decided to walk back with the encouragement of UP3 to the public transport I take home. Somewhere during the 20 minute walk it fell off. Absolutely dissapointed that I chose this product over a fitbit, which would not only have been cheaper but recognised by my medical aid. I will not be recommending it. </p>
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Belinda G
1 reviews | Active since Jan 2020
1 Aug 2016, 07:45
JAWBONE Disappointment
<p>My Jawbone Up status lights flash randomly during the day and the band doesn’t seem to have any information on it. When I sync to my app it connects but no information is entered on the app.</p> <p> I have done a soft and hard re-set and I have uninstalled and installed the app on my phone again, but still no joy.</p> <p> </p> <p>Today I made contact with Quantified Living in Johannesburg ********** 330, who have, without looking at or asking too many questions, told me it is end of life of my Jawbone Up.</p> <p> </p> <p>My husband bought this for me about 2 years ago, but I have only actively being using this since September last year.</p> <p> </p> <p>So, you can imagine my shock and disappointment when I was told that this is “end of life”.</p> <p> </p> <p>Would not recommend this product at all, and many because of the lack of support.</p> <p> </p>
Helpful (0)
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Belinda G
1 reviews | Active since Jan 2020
1 Aug 2016, 07:45
JAWBONE Disappointment
<p>My Jawbone Up status lights flash randomly during the day and the band doesn’t seem to have any information on it. When I sync to my app it connects but no information is entered on the app.</p> <p> I have done a soft and hard re-set and I have uninstalled and installed the app on my phone again, but still no joy.</p> <p> </p> <p>Today I made contact with Quantified Living in Johannesburg ********** 330, who have, without looking at or asking too many questions, told me it is end of life of my Jawbone Up.</p> <p> </p> <p>My husband bought this for me about 2 years ago, but I have only actively being using this since September last year.</p> <p> </p> <p>So, you can imagine my shock and disappointment when I was told that this is “end of life”.</p> <p> </p> <p>Would not recommend this product at all, and many because of the lack of support.</p> <p> </p>
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calvin N
1 reviews | Active since Jan 2020
5 Jul 2016, 06:25
Jawbone up 2 fitness tracker,horrible customer service and device support
<p>In February of this year my girlfriend bought me a Jawbone UP2 with thin strap.</p> <p>In June the strap broke and i sent the Jawbone customer support an e-mail asking where i can take the device to have it repaired or replaced.They replied back and said take it to the store i bought it from and they will sort it out.</p> <p>I lost my purchase slip and clearly did not steal the device as it is registered with Jawbone on the app.</p> <p>I mean really Jawbone i could have got that answer from anyone,what i wanted was to know where i can get it fixed.</p> <p>I like my device and don't want to wait for the retailer to ship it to you to check it out and then 2 months later i get a replacement.</p> <p>You people need to follow Fitbit with customer service because your devices are better than Fitbit but after this i'm going to Fitbit.</p> <p>Customer service counts!!!!!!!!!!!!</p>
Helpful (0)
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calvin N
1 reviews | Active since Jan 2020
5 Jul 2016, 06:25
Jawbone up 2 fitness tracker,horrible customer service and device support
<p>In February of this year my girlfriend bought me a Jawbone UP2 with thin strap.</p> <p>In June the strap broke and i sent the Jawbone customer support an e-mail asking where i can take the device to have it repaired or replaced.They replied back and said take it to the store i bought it from and they will sort it out.</p> <p>I lost my purchase slip and clearly did not steal the device as it is registered with Jawbone on the app.</p> <p>I mean really Jawbone i could have got that answer from anyone,what i wanted was to know where i can get it fixed.</p> <p>I like my device and don't want to wait for the retailer to ship it to you to check it out and then 2 months later i get a replacement.</p> <p>You people need to follow Fitbit with customer service because your devices are better than Fitbit but after this i'm going to Fitbit.</p> <p>Customer service counts!!!!!!!!!!!!</p>
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Replies (0)