Active since Jun 2017
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2 reviews108 months ago
Jawbone UP2 poor quality and no replacement under warranty
<p>This is the 3rd Jawbone Up2 that I have owned. The first one the wrist band cracked after 2 months. Literally one day to the next. There was no damage and then a crack appeared and a day later it had almost cracked right through. There was no visible wear and tear and the unit was well looked after. The online supplier got me a replacement. That one got stolen so another was purchased for me by a kind friend. Now this unit has had the same issue. Well looked after and from one day to the next the strap has cracked almost clean off. It was 5 months this time before this happened. The online supplier says that Jawbone will not replace the unit for this type of damage. First of all they have before, second they have a product prone to this type of flaw, how is that the users fault. They unit is very well looked after. It is unbelievable but has now happened to 2 devices in the same manner and same place. The unit comes with a 1 year warranty and they are not going to replace it. No real explaination why. Not a good product but worst of all no after sales service for a product still well within its warranty period.</p>
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108 months ago
Jawbone Up2 no replacement with One Day Only but still under warranty
<p>The item I bought comes with a 1 year warranty. I reported an issue that the strap is broken (6 months in). It actually happened at 5 months but it took me a while to report. Nevertheless it is still under warranty according the the product info online. It has no other physical damage or excessive wear and tear. I had same issue with the same product before. So yes the product is of inferior quality. The difference is the previous issue was replaced by a competitor online store for the exact same issue. One Day Only says the supplier wont replace of the same issue. So they cant get a replacement or refund for a product still under warranty when a competitor has? Unacceptable. Their concept and sales are good but after sales service leaves much to be desired :-(</p>
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