Jawbone UP2 poor quality and no replacement under warranty

<p>This is the 3rd Jawbone Up2 that I have owned. The first one the wrist band cracked after 2 months. Literally one day to the next. There was no damage and then a crack appeared and a day later it had almost cracked right through. There was no visible wear and tear and the unit was well looked after. The online supplier got me a replacement. That one got stolen so another was purchased for me by a kind friend. Now this unit has had the same issue. Well looked after and from one day to the next the strap has cracked almost clean off. It was 5 months this time before this happened. The online supplier says that Jawbone will not replace the unit for this type of damage. First of all they have before, second they have a product prone to this type of flaw, how is that the users fault. They unit is very well looked after. It is unbelievable but has now happened to 2 devices in the same manner and same place. The unit comes with a 1 year warranty and they are not going to replace it. No real explaination why. Not a good product but worst of all no after sales service for a product still well within its warranty period.</p>