Fairlawns Boutique Hotel & Spa
Unclaimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Fairlawns Boutique Hotel & Spa
Unclaimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Cynthia C
1 reviews | Active since Jan 2020
20 May 2026, 09:54
Beautiful Property, Terrible Basic Customer Service.
Fairlawns is a stunning property, and under different circumstances I would recommend but the hotel's subsequent handling of a straightforward administrative matter (duplicate booking) left a lasting negative impression that's worth sharing. I flagged the duplicate booking proactively before the day of arrival. At the front desk, I was advised to pay directly and pursue a refund through the booking agent. I honoured that arrangement in full: I checked in, completed my stay, and settled payment in person. What followed was a masterclass in how not to treat a guest. A written email went unanswered for seven days. I called three times to follow up; on one occasion the call dropped and not a single member of staff thought to call back. When a response eventually arrived, it mischaracterised my request entirely, deflected responsibility, and curtly declared the matter "closed" — before it had been resolved. I never asked the hotel for a refund. I asked for a single written confirmation to the booking partner confirming that I checked in and settled payment. That is all. The refusal to provide this left me caught in a dispute of the hotel's own making. In person, a complimentary bottle of wine was offered as an apology for a longer wait to check in, but this does not substitute for competent, accountable customer service. For a property of Fairlawns' calibre and price point, this is a huge disappointment.
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Cynthia C
1 reviews | Active since Jan 2020
20 May 2026, 09:54
Beautiful Property, Terrible Basic Customer Service.
Fairlawns is a stunning property, and under different circumstances I would recommend but the hotel's subsequent handling of a straightforward administrative matter (duplicate booking) left a lasting negative impression that's worth sharing. I flagged the duplicate booking proactively before the day of arrival. At the front desk, I was advised to pay directly and pursue a refund through the booking agent. I honoured that arrangement in full: I checked in, completed my stay, and settled payment in person. What followed was a masterclass in how not to treat a guest. A written email went unanswered for seven days. I called three times to follow up; on one occasion the call dropped and not a single member of staff thought to call back. When a response eventually arrived, it mischaracterised my request entirely, deflected responsibility, and curtly declared the matter "closed" — before it had been resolved. I never asked the hotel for a refund. I asked for a single written confirmation to the booking partner confirming that I checked in and settled payment. That is all. The refusal to provide this left me caught in a dispute of the hotel's own making. In person, a complimentary bottle of wine was offered as an apology for a longer wait to check in, but this does not substitute for competent, accountable customer service. For a property of Fairlawns' calibre and price point, this is a huge disappointment.
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Clarissa N
1 reviews | Active since Jan 2020
3 Feb 2026, 15:59
Marvelous
After visiting the spa on 2 different occasions, I can confirm it is nothing short of a 5 star experience. From the warm welcoming staff at reception, to the most relaxing massage. The complimentary treats are devine. The heated pool and jacuzzi are an absolute delight! The sauna is just a big plus. Absolutely loved every minute of being there. Definitely a new favorite spot.
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Clarissa N
1 reviews | Active since Jan 2020
3 Feb 2026, 15:59
Marvelous
After visiting the spa on 2 different occasions, I can confirm it is nothing short of a 5 star experience. From the warm welcoming staff at reception, to the most relaxing massage. The complimentary treats are devine. The heated pool and jacuzzi are an absolute delight! The sauna is just a big plus. Absolutely loved every minute of being there. Definitely a new favorite spot.
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Cezanne B
1 reviews | Active since Jan 2020
8 Jan 2026, 12:18
Three Visits, Three Disappointments — No Accountability
This was my third visit to this spa, and unfortunately my third poor experience. • December 2021: Visited with my mother. Multiple service issues, including lunch delayed by two hours. I sent a detailed complaint email and was assured the issues would be addressed. • 2024: Returned for a friend’s 40th birthday. I emailed in advance referencing my 2021 complaint. Despite this, the same lunch delays occurred. • December 2025: Booked a year-end spa day for my assistant. Sadly, nothing has improved. We were placed indoors without being asked about preferences. Treatments were average, products were not explained, and facial masks were not properly removed. Lunch was again late (almost an hour), incorrect, and identical to previous failures. Repeated requests to speak to a manager went unanswered until we returned to reception - and she was more concerned about the lunch order. No warm refreshments were available in the garden area during long delays despite stormy weather - only available at reception. Another guest in the change room was visibly upset and stated she would not be returning. I cancelled the remaining treatments and I ended up taking my assistant to a mall salon instead. A stark contrast to the refined experience promised. Most telling: despite raising concerns during the visit, no one from the spa has followed up at all. After these experiences I cannot recommend this spa.
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Cezanne B
1 reviews | Active since Jan 2020
8 Jan 2026, 12:18
Three Visits, Three Disappointments — No Accountability
This was my third visit to this spa, and unfortunately my third poor experience. • December 2021: Visited with my mother. Multiple service issues, including lunch delayed by two hours. I sent a detailed complaint email and was assured the issues would be addressed. • 2024: Returned for a friend’s 40th birthday. I emailed in advance referencing my 2021 complaint. Despite this, the same lunch delays occurred. • December 2025: Booked a year-end spa day for my assistant. Sadly, nothing has improved. We were placed indoors without being asked about preferences. Treatments were average, products were not explained, and facial masks were not properly removed. Lunch was again late (almost an hour), incorrect, and identical to previous failures. Repeated requests to speak to a manager went unanswered until we returned to reception - and she was more concerned about the lunch order. No warm refreshments were available in the garden area during long delays despite stormy weather - only available at reception. Another guest in the change room was visibly upset and stated she would not be returning. I cancelled the remaining treatments and I ended up taking my assistant to a mall salon instead. A stark contrast to the refined experience promised. Most telling: despite raising concerns during the visit, no one from the spa has followed up at all. After these experiences I cannot recommend this spa.
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Tumi S
1 reviews | Active since Jan 2020
18 Sept 2025, 18:41
Fairlawns spa
Reception lady was friendly. Welcomed me, showed me the refreshment corner and the changerooms and bathroom. Some of lockers in the changerooms weren't working, the staff was aware but no signage was put to indicate this. Went to the massage rooms. Massages were okay, nothing great. When we were done, noone attended to us to atleast show us where the other amenities were. Finally figured our way to the pool area. Found a couple who ordered a bottle of sparkling wine. Asked for the same and we were told by the male waiter that we can't order the bottle as they had a romantic package. He took his time to bring the drinks to us. On our way out we enquired about the romantic package and the lady at reception checked and noone had book a romantic package that day. Just poor service all round. The lady at the reception saved the day as she was sweet and very friendly.
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Tumi S
1 reviews | Active since Jan 2020
18 Sept 2025, 18:41
Fairlawns spa
Reception lady was friendly. Welcomed me, showed me the refreshment corner and the changerooms and bathroom. Some of lockers in the changerooms weren't working, the staff was aware but no signage was put to indicate this. Went to the massage rooms. Massages were okay, nothing great. When we were done, noone attended to us to atleast show us where the other amenities were. Finally figured our way to the pool area. Found a couple who ordered a bottle of sparkling wine. Asked for the same and we were told by the male waiter that we can't order the bottle as they had a romantic package. He took his time to bring the drinks to us. On our way out we enquired about the romantic package and the lady at reception checked and noone had book a romantic package that day. Just poor service all round. The lady at the reception saved the day as she was sweet and very friendly.
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