CC
Cynthia C
Active since Feb 2022
9
Reviews
0
Industries
Reviews
9 reviews9 months ago
Internal assessor devalued claim
Internal assessor devalued claim cost for third party claim, OUTsurance to OUTsurance client. Additional quotes were obtained for other approved auto body repairers with higher rankings and the amounts were higher than their convenient assessment. Issue pending resolution by legal team.
106 replies
9 months ago
Poor Service - Technical Fault Unresolved in 4 Days
Lack of communication coherence between supersonic and OpenServe. No internet access for days and call centre agents from each company keep advising different things regarding router malfunction.
0 replies
9 months ago
MTN Supersonic x Open Serve Poor Customer Service
Lack of communication coherence between supersonic and Open Serve. No internet access for 3 days and call centre agents from each company keep advising different things regarding router malfunction.
0 replies
15 months ago
Bad Customer Service
Vehicle was sent in for repairs with Renew-It but the damaged rim was not replaced. I flagged this upon collecting the vehicle and was informed that the insurer would have to approve and revert to the repairer. It’s been 3 weeks, there is not feedback from MiWay or a call to check whether the vehicle was fixed properly, which is disappointing.
53 replies
15 months ago
Terrible Customer Service, Does not Respond to Emails
Their client bumped into us/ a stationary vehicle at a traffic light, early in January and there is not update on whether a claim was lodged on their end till date. Their service has been the worst both for the client and myself. Duplicate requests for documents, no updates on claim processes and the agent assigned, Zayon does not respond to emails. Poor customer service. I wouldn’t recommend. 👎🏾👎🏾👎🏾
0 replies
34 months ago
POOR CUSTOMER SERVICE - REFUSED TO REMOVED FIBRE BOX PLACED NEXT TO A FITTED HOTPLATE STOVE
SECURITY RISK!!! I sent many emails to Supersonic and Open Serve since April 2023 to alert them that the ONT/ Fibre box in my house was placed next to a hotplate stove. I am no technician but this could cause overheating for their equipment; it looks and feels dangerous and also untidy. They argued that they cannot move the box and it has to be a new order; they wanted to charge extra despite that I am a new client and did not approve placing a router next to the stove. I am considering switching service providers and I wouldn't recommend them based on the fact that SUPERSONIC DOES NOT PRIORITISE THEIR CLIENT'S SAFETY. I do know which standard of engineering this is but I repeat it is UNSAFE!!!
180 replies
34 months ago
UNSAFE - PLACED FIBRE BOX NEXT TO A HOTPLATE STOVE
SECURITY RISK!!! I sent many emails to Open Serve since April 2023 to alert them that the ONT/ Fibre box in my house was placed next to a hotplate stove. I am no technician but this could cause overheating for their equipment; it looks and feels dangerous and also untidy. They argued that they cannot move the box and it has to be a new order; they wanted to charge extra despite that I am a new client and did not approve placing a router next to the stove. I am considering switching service providers, and I wouldn't recommend them based on the fact that OPEN SERVE DOES NOT PRIORITISE THEIR CLIENT'S SAFETY. I do know which standard of engineering this is, but I repeat, it is UNSAFE!!!
0 replies
51 months ago
The "Goodwill" Payout: A Scam Allowing FNB to be Unaccountable
I wrote a review of my experience with FNB last week. There is video footage of someone without a mask withdrawing money from an ATM in Hillbrow at midnight - yet the bank claims that this does not fit the modus operandi of fraudsters, and an original card was used without any proof. I still have the original and signed card that I believe was cloned. FNB replied privately and offered a "Goodwill Payout" - part of the money I lost, but they still refuse to cooperate with SAPS. Now, I have to wait for a subpoena so that the state can legally force FNB to hand over footage that will help find out how my money was stolen - a security weakness in your bank's system. I also signed that the person on the footage must be arrested, but it increasingly seems that the bank will go to lengths to protect a fraudster than its client - I am unsure if this is because I am young, female and black or all of the above. Worst banking experience ever, which has been going on for 2 months and counting! I entrusted the bank with my money. You can't lose someone's money, deactivate notification systems, then claim "goodwill." The bank must be accountable and proactive to ensure that fraudsters do not walk free!!!
53 replies
51 months ago
FNB Concealed Video Footage of a Fraudster: Security Risk/ Cloned Debit Card
A replica of the card I had in my possession was used to pay for fuel at a service station and withdraw money from an ATM at midnight in Hillbrow. I realised this later because I did not receive an SMS/ in Contact text from the bank, and I immediately froze the account. I still have the signed card with me, but the bank claims that the original card and PIN were used without any evidence. I took days off work to visit the place of crime in Hillbrow (time FNB will not compensate me for) only to find a camera belonging to the bank. The branch's manager confirmed that an individual without a mask, not me, is seen withdrawing money at the recorded transaction time. After these findings, someone higher up immediately collected the footage from the branch under the claim that it would be submitted to the SAPS investigating officer, but FNB neither handed this to the police nor refunded my money. I am a young woman who had to risk losing more possessions in Hillbrow to find evidence that the bank left for deletion - a job the bank pays someone to do! The same internal investigator knowingly omitted to visit the service station or check a transaction where we could have gotten the culprit's vehicle registration, saying, "they can only investigate the larger amount". Yet, the bank claims that their investigations were thorough and dismissed my complaint. Their refund decline letter states that Hillbrow is my "normal area of transaction," but they have failed to give evidence of any transaction I made in Hillbrow within the past two years. Their reasons are that this crime does not fit the modus operandi of criminals, as though they have exhausted all fraudulent ways or their cards a 'fraudproof.' What is more surprising is that the bank is quick to cite how fraudsters work, but they fail to reconcile this with my banking habits over the past 8 years, i.e. withdrawing the max. daily limit, and increasing limits four times at once without an OTP. Surprisingly, to date, I have not received an SMS notification of the withdrawal and fuel purchase; no OTP was sent or inContact communication for these transactions - all convenient omissions by the bank. Also, FNB was sitting with footage showing that I was not in Hillbrow since 2 January, perhaps hoping it expires and my case nullified regardless of my several requests for evidence that physically places me in the place of crime. So, my best bet is the bank is protecting an individual I do not know or using this time to check if its personnel are involved, despite declaring, in writing, that investigations were thorough. FNB's internal investigator, Rupal Bhatt, responded 22 days later with a backdated letter. I am failing to understand why the "findings" had to be kept for another week, if not to derail the possibility of finding other evidence or maybe secure someone's KPI. Consumer Rights Tip: if FNB is about ethical banking, I somehow still want to believe they are; they should re-educate their service agents not to state that "internal investigations" will be made; thus, a police report is not required for a non-violent crime. Fraud is a crime under law, and that communication is not only misleading, it also skews national vulnerability statistics. Please report all crimes; chances are FNB will stall resolving your case; they are either in on it or trying to cut pay-outs. Also, their service does not match their award-winning bank status!
106 replies
Review Distribution
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1 Star
9 (100%)