CN
Clarissa N
Active since Nov 2018
25
Reviews
0
Industries
Reviews
25 reviews2 months ago
Marvelous
After visiting the spa on 2 different occasions, I can confirm it is nothing short of a 5 star experience. From the warm welcoming staff at reception, to the most relaxing massage. The complimentary treats are devine. The heated pool and jacuzzi are an absolute delight! The sauna is just a big plus. Absolutely loved every minute of being there. Definitely a new favorite spot.
0 replies
3 months ago
Disgusting
Thee most disappointing, overhyped place I've ever been too! The entrance fee was R50 per adult, which was definitely not worth it. On entrance, the security guard reaked of alcohol. When we got to the animals, the place was flooded with flies. The animals are so poorly kept. They have mattered hair, they are fighting of the flies constantly. It truly is such a sad site. (Pic attached). They should be reported for negligence of these animals. Also, we had to shew off flies, everywhere we went on these premises. We got to the duck and geese pond. It was green. Looked like a swamp and smelt so bad! (Pic attached) We got to the Bazaar where we bought what was said to be halva. A traditional Turkish treat. Ive had this in turkey and the Bazaar was a lie. Nothing is actually imported. They used marshmallows, added a paste and charged as R200 for 3 pieces! Its daylight *******! The worst part of all was when we got to the restaurant. We just entered and there were flies EVERYWHERE! We just left. I'll never recommend visiting here. The entrance fee isnt even used to upkeep the poor animals.
0 replies
4 months ago
Disgusting food
Firstly, the service is awful. One of the owners, I assume, come to take your order. He is rude, loud and full of arrogance. He doesn't even greet you! Even though he took the orders, they got it SO wrong. 1 of the steaks came drenched in sauce, even though we said no sauce. They then said it would be very dry, so we said okay, have the sauce on the side. It never happened. They apparently dont give sauce on the side. We ordered 3 x A La Roma steaks. It came with no asparagus. It was suppose too. We were told, its in the sauce. The cuts of meat and fish are actually old, underseasoned and awful. Therefore it is so drenched in sauce that you dont taste how bad it actually is. It was my first and surely my last. The view is amazing when you overlooking the Harbour. It ends there. Not worth bad service and disgusting food.
0 replies
14 months ago
Pathetic Service & Incompetence.
If there was a spot for zero stars, this place would get it. The level of service is despicable. I dealt with Brendel Zivavose who was the Customer Service Advisor for my vehicle. Every time i called, he was not available. I use to leave multiple messages to call me back and he never did. He then went on leave and no one at the dealership was able to step in to give me feedback on my car. On collection of my vehicle, there were so many things still wrong. The QC department really need training. The grill was askew. Anyone would look at it and tell you that. The fender then had scratches that the car didnt go in with. So additional damages happened while my car was in their possession. The manager, a colored, female, was of no help. Even after escalating the issue to HO, she knew nothing about the work done or the issues raised. All she knows is procedure. No personal touch or involvement. No interest in assisting, but she was absolutely rude and wanting to talk over me, when i expressed my concerns. I will never go back here.
53 replies
17 months ago
Incompetency & lack of knowledge
I recently purchased my brand new Jimny GLX from Trevino at SUZUKI Bryanston. His service was great, he kept to his promises, all went well. Fast forward 3 months. The vehicle is on 4500km on the clock. I start having issues with the Media screen freezing & the alignment on the car had been off since the 1st week. I booked the car in for general checks. Warren Hen-Boisen was the gentleman who assisted me on the day (6th Nov '24). On arrival, i was told how he is short staffed, how there is only 1 person holding things together, etc. According to Warren I was booking in a Baleno. After making the necessary corrections, the car was booked in. I got a call from Warren stating the steering is off (naturally, because the alignment is off) and that they are correcting it. To my knowledge, all that needed to be done was wheel alignment, there is no need to interfere with the steering. Warren, had no idea what he was saying or explaining to me. I asked him multiple questions (why did you mention steering being checked?, isn't it just the wheel alignment? what exactly is wrong?) and he said he does not know and he will call me back. He called to say its being taken for alignment. After the alignment was done, he called to say the car is ready for collection. I then asked for a report of the alignment and he said he was not given one. How does the service department not have access to basic information? (I then found one in the car upon collection). On 7 Nov '24, i had the same issues occur during my drive to work. I took a picture of the steering on a straight road and a video of the screen freezing. I contacted Warren again. No feedback given. I sent a follow up email in the afternoon, of which they said they were too busy to attend to emails in the day. (Is this dealership coping???) He asked me to bring it in again but only on a weekday. This puts me in great inconvenience as i work far from Bryanston. I asked for the check to be done over a weekend as it didn't need the workshop to opened, for a mere check on the car. Sashen Govender, the service manager then jumped in to say that my vehicle was not inspected by him when it was there on the 6th, as he has a foreman to handle that. He does not get involved in day to day operations. He then made assumptions about my vehicle and said to me that I have aftermarket rims, tyres and suspension. The fact that he has never seen or assessed my car, it is appalling that one would make these assumptions. My vehicle has had NO work done on it. I only changed the rims, of which were SUZUKI approved and supp**** by the dealership. The tyre size stayed the same. The lack of knowledge and the level of incompetency at SUZUKI Bryanston, is really shocking. I don't understand how this service department functions, let alone has survived thus far, under Sashens management. Both Sashen and Warren have caused me to completely lose faith in SUZUKI Bryanston and I will strongly advise to not even use them for servicing of vehicles, as they have no clue what they are doing.
0 replies
26 months ago
Valentines fail
Their valentines night was a bit of a fail. The starters were very average. There was no attention to detail on their mains. We had to call the waiter back to explain to her how we wanted our steak done. She did not ask us upon taking the order. This should be standard knowledge. The dessert was the only good thing. The service overall for the night was pathetic. We hd to ask for ice 3 times and eventually had to stand up, look for a different waitor and then ask again a 4th time. Upon which we got 1 glass of bits of ice. Then got told, they ran out of ice?!
0 replies
26 months ago
Zanzibar horror with WOLO
We booked a Deluxe Zanzibar trip through WOLO Travel and were we in for a SHOCK! On arrival we were asked to pay 50 USD. Room was standard because apparently that is what we paid for. But upon the sale, I was told, it is one of the best. The room was on the 3rd floor. Room had view of the reception, because that's all they had, apparently, they were too busy. On arrival we were late (after dinner time) they gave us a late dinner. It was so hot and they had no cold drinks. Warm water and juice because they shut down everything. The dining area smelt awful, like something went off. Chicken was red inside, not cooked properly. We retired to bed not eating anything. There were neither a TV or a phone in the room to contact reception. Room was really very standard and when I booked, I was not given the option to upgrade the room with the agent. I was not even aware there were multiple types of rooms. Toilet paper was of the lowest quality. There were 2 days of power cuts. No air con in the rooms. If we needed help from reception, we had to walk down because of having no wifi. No bottle cold drinks, no bottle water. If we took a walk we had to take a glass of water because there was no bottle. They sold bottle water at the shop on the premises which obviously we had to pay for in dollars. There were 4 types of accommodations. When booking my trip, I wasn’t told this! The bungalow being the most expensive with sea views. And we were not allowed to use that area. There were renovations going on at the resort. There was constant noise very early in the morning because they were dumping stuff at the back of our block. We could hear the construction men screaming. Noise even when we came to lay down in the afternoon. Not a peaceful atmosphere. Our departure was at 6am. They said they will have a packed breakfast ready for us, there was nothing. We left without having anything. We met other people at the airport they had breakfast packs as well as water and juice cos they too had to leave their hotels early, but from WOLO, we had nothing. They did not have much choice of stuff to do and for a deluxe package, it was limited. On one evening they had no gin said it finished and we could only get the next day. The breakfast was the same everyday. No bacon or sausages. Only chicken Vienna's. With other things that was repeated everyday. Food was not up to standard, even for an African country. Meat was not edible. We had to have warm drinks when there was no electricity. A resort should have back up for guests. They had a generator but didn't switch it on quickly. Our air con was blowing hot air. They resolved that.
0 replies
39 months ago
Robbed of delivery fee and no delivery
On 6th Feb 2023, i paced an order for delivery. I was then notified, via whatsapp that the driver is at my door. I went out to check. The driver was no where to be seen. I responded within 2 minutes to the whatsapp message and was notified on my app that the order was canceled. I received no call from my security gate or the driver, to say that an order had arrived. I drove out to the gate when i got the whatsapp message & there was no one there. I then got a refund of my order, minus the delivery charge and was told the charge is processed, the minute the driver leaves the store. I think that's unacceptable because it defeats the purpose of a delivery that i never got. I'm very disappointed with the level of service.
0 replies
39 months ago
Rude staff & Awful service
The Fourways crossing branch, has thee worst service. The staff at the tills are so ride and pay mo attention the fact there is a long line of people waiting. 2 people will help 1 person, unnecessarily. The manager focuses more on her lashes and lipgloss than on staff. I've had to pick up my online orders here on a number of occasions and had to stand in the normal que, because the online click & collect line is there as a fancy sign and not take life easier for us who order online. Honestly just had it with the arrogance of the staff in the store.
0 replies
Review Distribution
5 Star
5 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4%)
1 Star
19 (76%)