Zuluzenith
Unclaimed Business
|1.4|14 Reviews (last 12 months)|This business does not respond to reviews
Zuluzenith
Unclaimed Business
|1.4
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Zuluzenith is facing significant customer experience challenges, particularly around its returns and refunds process. Customers consistently mention frustration with rejected returns, citing claims of marks or dirt on items that shoppers insist were unworn. A recurring theme is dissatisfaction with product quality, fit, and fabric, especially regarding activewear like tights and sports bras. Delivery delays and unresponsive communication are also raised. While a few shoppers praise the packaging, fit, and fast delivery when things go right, the dominant sentiment leans heavily negative.
Performance(last 12 months):
Trustindex Rating
2.2TrustIndex
2.2
Review Distribution
1.4|14 Reviews
Jul '25 - Jun '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCN
Clarissa N
1 reviews | Active since Jan 2020
28 May 2026, 08:10
Not suitable for runners
I bought a set and it was over R600 a piece. I later find that it really isnt suitable for running at all. I tried it on 2 occasions and was so disappointed that the material doesn't hold tight. The pants slides down and the top rides upwards. Wouldn't recommend for runners at all. Worst experience for such an expensive brand.
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Clarissa N
1 reviews | Active since Jan 2020
28 May 2026, 08:10
Not suitable for runners
I bought a set and it was over R600 a piece. I later find that it really isnt suitable for running at all. I tried it on 2 occasions and was so disappointed that the material doesn't hold tight. The pants slides down and the top rides upwards. Wouldn't recommend for runners at all. Worst experience for such an expensive brand.
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Guanita T
1 reviews | Active since Jan 2020
12 May 2026, 06:51
No customer Service or after sales service
I received my order on 4 May and returned it on 5 May. To date no reply form this company acknowledging that they received the items. I would not recommend this company to anybody as they are not interested in customer satisfaction.
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Guanita T
1 reviews | Active since Jan 2020
12 May 2026, 06:51
No customer Service or after sales service
I received my order on 4 May and returned it on 5 May. To date no reply form this company acknowledging that they received the items. I would not recommend this company to anybody as they are not interested in customer satisfaction.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 13:47
Do not support Zuluzenith!
Shocking customer service. Refused to exchange my item purely because the tag had come off while I tried on the garment. They then said I can collect my original item again from Sandton but I however live in Cape Town. Highly established retailers like Woolworths exchange items without tags. This is not how you do business and we, as consumers, are protected against this under the Electronic Communications and Transactions Act. They just dont seem to care!
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 13:47
Do not support Zuluzenith!
Shocking customer service. Refused to exchange my item purely because the tag had come off while I tried on the garment. They then said I can collect my original item again from Sandton but I however live in Cape Town. Highly established retailers like Woolworths exchange items without tags. This is not how you do business and we, as consumers, are protected against this under the Electronic Communications and Transactions Act. They just dont seem to care!
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Guanita T
1 reviews | Active since Jan 2020
4 May 2026, 17:17
Measurement not true to size
I purchased a high impact bra, which is of very poor quality and definitely not for high impact support. The matching tights is not true to the measurement I ordered, I am ever so sorry I made this online purchase. Should have read the reviews beforehand.
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Guanita T
1 reviews | Active since Jan 2020
4 May 2026, 17:17
Measurement not true to size
I purchased a high impact bra, which is of very poor quality and definitely not for high impact support. The matching tights is not true to the measurement I ordered, I am ever so sorry I made this online purchase. Should have read the reviews beforehand.
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JESICA D
1 reviews | Active since Jan 2020
2 Apr 2026, 10:11
Zero accountability. Zero customer care. Just excuses.
Zulu Zenith doesn’t have a return policy… they have a “no matter what, you’re not getting your money back” policy. Returned an item exactly as instructed: unworn, tags attached, original packaging. They rejected it saying it got “dirty” in transit and somehow that’s my fault? So let me get this straight… I follow your rules, your courier messes up, and I pay the price? That’s not a return policy, that’s a setup.
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JESICA D
1 reviews | Active since Jan 2020
2 Apr 2026, 10:11
Zero accountability. Zero customer care. Just excuses.
Zulu Zenith doesn’t have a return policy… they have a “no matter what, you’re not getting your money back” policy. Returned an item exactly as instructed: unworn, tags attached, original packaging. They rejected it saying it got “dirty” in transit and somehow that’s my fault? So let me get this straight… I follow your rules, your courier messes up, and I pay the price? That’s not a return policy, that’s a setup.
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Kristen M
1 reviews | Active since Jan 2020
19 Mar 2026, 09:39
Disappointing experience
Really disappointed with my experience with Zuluzenith. I spent over R800 and even had to pay courier fees to return my order, only for them to reject the return. I literally only tried the item on to check the fit, and now they’re saying there are marks on it, which doesn’t make sense. On top of that, they expect me to collect the item from their head office, even though it was delivered to me in the first place — and I’m based in Cape Town. Overall, a frustrating and expensive experience. Wouldn’t recommend.
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Kristen M
1 reviews | Active since Jan 2020
19 Mar 2026, 09:39
Disappointing experience
Really disappointed with my experience with Zuluzenith. I spent over R800 and even had to pay courier fees to return my order, only for them to reject the return. I literally only tried the item on to check the fit, and now they’re saying there are marks on it, which doesn’t make sense. On top of that, they expect me to collect the item from their head office, even though it was delivered to me in the first place — and I’m based in Cape Town. Overall, a frustrating and expensive experience. Wouldn’t recommend.
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CG
Chantel G
1 reviews | Active since Jan 2020
10 Feb 2026, 15:30
Don’t waste your money
Worst quality, the fabric is flimsy and fits badly. The customer service and return process is shocking! I returned the products over 2 weeks ago. After following up on where my refund was, all of a sudden the products ‘don’t meet there exchange policy after careful review’ I tried it on and took it off seconds later due to the poor quality and fit. They won’t refund me DO NOT BUY FROM THEM!
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Chantel G
1 reviews | Active since Jan 2020
10 Feb 2026, 15:30
Don’t waste your money
Worst quality, the fabric is flimsy and fits badly. The customer service and return process is shocking! I returned the products over 2 weeks ago. After following up on where my refund was, all of a sudden the products ‘don’t meet there exchange policy after careful review’ I tried it on and took it off seconds later due to the poor quality and fit. They won’t refund me DO NOT BUY FROM THEM!
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