Indaba Hotel And Conference Centre
Verified Business
|1|4 Reviews (last 12 months)|Responds in 10h 43m
Indaba Hotel And Conference Centre
Verified Business
|1
4 Reviews (last 12 months)
Responds in 10h 43m
Performance(last 12 months):
Ranked In Travel & Vacation
#19Reply Time
10h 43mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 10h 43m
Ranking
#19
in Travel & Vacation
Reply Time
10h 43m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 10h 43m
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesH
sean H
1 reviews | Active since Aug 2020
27 Mar 2026, 04:37
The Indaba Hotel Matric Dance ****
SO the big day. 2026 Matrics at Curro Sagewood have their matric dance. I believe the food was ok................ BUT BUT BUT for R2500 (partner included) they got ONE yes ONE, let me repeat, ONE DRINK. ONE DRINK????????????????? YES, ONE DRINK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WOW guys, you should be ashamed and disgusted with yourself. 3 drinks would have been fair, ONE!!! REALLY??????would have been a better deal at the spur. Had i know i would have sent them with a cooler bag.
Helpful (0)
|Replies (2)sH
sean H
1 reviews | Active since Aug 2020
27 Mar 2026, 04:37
The Indaba Hotel Matric Dance ****
SO the big day. 2026 Matrics at Curro Sagewood have their matric dance. I believe the food was ok................ BUT BUT BUT for R2500 (partner included) they got ONE yes ONE, let me repeat, ONE DRINK. ONE DRINK????????????????? YES, ONE DRINK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WOW guys, you should be ashamed and disgusted with yourself. 3 drinks would have been fair, ONE!!! REALLY??????would have been a better deal at the spur. Had i know i would have sent them with a cooler bag.
0
Replies (2)MM
Mamike M
1 reviews | Active since Jan 2016
16 Feb 2026, 04:39
Disappointing service and delay in refund
I cancelled my booking on 2 February (Gin School booking) and was asked to submit the required paperwork, which I sent promptly and in full. Unfortunately, I did not receive any written confirmation outlining the next steps or the expected turnaround time for my refund. I had to personally follow up by phone to confirm whether my email and documents had been received, which Olga confirmed. Since then, I have received no written updates regarding the progress of my refund. I have had to repeatedly call and follow up myself, without any proactive communication from your side. As of today, more than two weeks later, I still have not received my refund or a clear indication of when it will be processed. This experience has been very disappointing. Customers should not have to continuously chase updates for refunds, nor should the expected turnaround time be unclear. I am only still following up because I want my money but otherwise never again.
Helpful (0)
|Replies (1)MM
Mamike M
1 reviews | Active since Jan 2016
16 Feb 2026, 04:39
Disappointing service and delay in refund
I cancelled my booking on 2 February (Gin School booking) and was asked to submit the required paperwork, which I sent promptly and in full. Unfortunately, I did not receive any written confirmation outlining the next steps or the expected turnaround time for my refund. I had to personally follow up by phone to confirm whether my email and documents had been received, which Olga confirmed. Since then, I have received no written updates regarding the progress of my refund. I have had to repeatedly call and follow up myself, without any proactive communication from your side. As of today, more than two weeks later, I still have not received my refund or a clear indication of when it will be processed. This experience has been very disappointing. Customers should not have to continuously chase updates for refunds, nor should the expected turnaround time be unclear. I am only still following up because I want my money but otherwise never again.
0
Replies (1)TB
Tiny B
1 reviews | Active since Apr 2017
13 Nov 2025, 15:54
Let Down
This is actually sad because I have received good service a couple of times. I made a booking for conference and accommodation and changed dates on Monday to the following week. Today when I reconfirm the dates again, the sales person asked me fill in the function sheet which I told her I will do later today as someone if going to pay tomorrow for the booking. At 15:00 same day I receive an email it’s fully booked can we look at other dates. When I call I get an attitude from the sales lady asking me who confirmed my dates were available. I proceeded to tell her that I had sent this to her on email on Monday which I still forward it to her and she says she can’t see it. Now, I need to scramble to find a place because my date change request was not done in time. I have people fly in with no accommodation on top of that. No care at all, dissapointing service.
Helpful (0)
|Replies (1)TB
Tiny B
1 reviews | Active since Apr 2017
13 Nov 2025, 15:54
Let Down
This is actually sad because I have received good service a couple of times. I made a booking for conference and accommodation and changed dates on Monday to the following week. Today when I reconfirm the dates again, the sales person asked me fill in the function sheet which I told her I will do later today as someone if going to pay tomorrow for the booking. At 15:00 same day I receive an email it’s fully booked can we look at other dates. When I call I get an attitude from the sales lady asking me who confirmed my dates were available. I proceeded to tell her that I had sent this to her on email on Monday which I still forward it to her and she says she can’t see it. Now, I need to scramble to find a place because my date change request was not done in time. I have people fly in with no accommodation on top of that. No care at all, dissapointing service.
0
Replies (1)MM
Mpho M
1 reviews | Active since Sept 2025
29 Sept 2025, 03:08
They cancelled our lunch and don't want to pay refund
We recently booked at Indaba chef boma for lunch and paid online on the 7th Sept to celebrate a birthday lunch on Monday the 8th sept. Monday morning around past 8am we received a call that our lunched has been cancelled as it's only 3 of us who booked. We were so disappointed as we had already planned our day. They asked us to come for dinner but due to work schedule we couldn't accept the offer instead we asked for refund as it's them who cancelled on us. I have been calling asking for refund but am being sent pillar to post from Surprise to Richard the manager been promised your refund will be processed Mon n Monday passes and today it's end of month still no refund. Now I want to report them to Consumer Protection Act. I will never let this slide paying a R1100 and being told your appointment is called in less than 48hours it's ridiculous. Customer service is baàaaad I will not recommend this to anyone. They don't value their customers .
Helpful (0)
|Replies (1)MM
Mpho M
1 reviews | Active since Sept 2025
29 Sept 2025, 03:08
They cancelled our lunch and don't want to pay refund
We recently booked at Indaba chef boma for lunch and paid online on the 7th Sept to celebrate a birthday lunch on Monday the 8th sept. Monday morning around past 8am we received a call that our lunched has been cancelled as it's only 3 of us who booked. We were so disappointed as we had already planned our day. They asked us to come for dinner but due to work schedule we couldn't accept the offer instead we asked for refund as it's them who cancelled on us. I have been calling asking for refund but am being sent pillar to post from Surprise to Richard the manager been promised your refund will be processed Mon n Monday passes and today it's end of month still no refund. Now I want to report them to Consumer Protection Act. I will never let this slide paying a R1100 and being told your appointment is called in less than 48hours it's ridiculous. Customer service is baàaaad I will not recommend this to anyone. They don't value their customers .
0
Replies (1)