IH
Indaba Hotel And Conference Centre
Verified Business
IH
Indaba Hotel And Conference Centre
Verified Business
6 Reviews (last 12 months)
Responds in 10 hours 46 min
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Travel & Vacation
10h 46mReply Time
-100 NPSUnlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 10 hours 46 min
TrustIndex
0
Ranking
#9
in Travel & Vacation
Avg Reply
10h 46m
NPS Score
-100
Recommended: Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 10 hours 46 min
Review Distribution
1|6 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Indaba Hotel And Conference Centre
Indaba Hotel And Conference Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. They reply to 83% of negative reviews, typically within 10 hours 46 min. Hellopeter has tracked Indaba Hotel And Conference Centre across 49 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mamike M
1 reviews | Active since Jan 2020
16 Feb 2026, 02:39
Disappointing service and delay in refund
I cancelled my booking on 2 February (Gin School booking) and was asked to submit the required paperwork, which I sent promptly and in full. Unfortunately, I did not receive any written confirmation outlining the next steps or the expected turnaround time for my refund. I had to personally follow up by phone to confirm whether my email and documents had been received, which Olga confirmed. Since then, I have received no written updates regarding the progress of my refund. I have had to repeatedly call and follow up myself, without any proactive communication from your side. As of today, more than two weeks later, I still have not received my refund or a clear indication of when it will be processed. This experience has been very disappointing. Customers should not have to continuously chase updates for refunds, nor should the expected turnaround time be unclear. I am only still following up because I want my money but otherwise never again.
Helpful (0)
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Mamike M
1 reviews | Active since Jan 2020
16 Feb 2026, 02:39
Disappointing service and delay in refund
I cancelled my booking on 2 February (Gin School booking) and was asked to submit the required paperwork, which I sent promptly and in full. Unfortunately, I did not receive any written confirmation outlining the next steps or the expected turnaround time for my refund. I had to personally follow up by phone to confirm whether my email and documents had been received, which Olga confirmed. Since then, I have received no written updates regarding the progress of my refund. I have had to repeatedly call and follow up myself, without any proactive communication from your side. As of today, more than two weeks later, I still have not received my refund or a clear indication of when it will be processed. This experience has been very disappointing. Customers should not have to continuously chase updates for refunds, nor should the expected turnaround time be unclear. I am only still following up because I want my money but otherwise never again.
0
Replies (0)MM
Mamike M
1 reviews | Active since Jan 2020
16 Feb 2026, 02:26
Disappointing service and delay with refund.
On the 2nd February I made a cancelation with Indaba hotel and conference (gin school), I was asked to send through the paperwork and I sent promptly. However, I had to make a call and confirm as I got no written response. Since then I have had to be the one to call and follow up, Olga is the lady who was assisting me. she told me she cannot confirm when I would receive my refund. No written comms and everything is confirmed via me having to call everytime. To date, I have not received this refund and again, this week I am going to have to call for enquire. I will never ever make a booking with the establishment because how do you not know when my refund will be and why am I constantly having to follow up? I am still going to follow up because I want my money but so disappointed with the service receiving.
Helpful (0)
|Replies (0)MM
Mamike M
1 reviews | Active since Jan 2020
16 Feb 2026, 02:26
Disappointing service and delay with refund.
On the 2nd February I made a cancelation with Indaba hotel and conference (gin school), I was asked to send through the paperwork and I sent promptly. However, I had to make a call and confirm as I got no written response. Since then I have had to be the one to call and follow up, Olga is the lady who was assisting me. she told me she cannot confirm when I would receive my refund. No written comms and everything is confirmed via me having to call everytime. To date, I have not received this refund and again, this week I am going to have to call for enquire. I will never ever make a booking with the establishment because how do you not know when my refund will be and why am I constantly having to follow up? I am still going to follow up because I want my money but so disappointed with the service receiving.
0
Replies (0)TB
Tiny B
1 reviews | Active since Jan 2020
13 Nov 2025, 13:54
Let Down
This is actually sad because I have received good service a couple of times. I made a booking for conference and accommodation and changed dates on Monday to the following week. Today when I reconfirm the dates again, the sales person asked me fill in the function sheet which I told her I will do later today as someone if going to pay tomorrow for the booking. At 15:00 same day I receive an email it’s fully booked can we look at other dates. When I call I get an attitude from the sales lady asking me who confirmed my dates were available. I proceeded to tell her that I had sent this to her on email on Monday which I still forward it to her and she says she can’t see it. Now, I need to scramble to find a place because my date change request was not done in time. I have people fly in with no accommodation on top of that. No care at all, dissapointing service.
Helpful (0)
|Replies (0)TB
Tiny B
1 reviews | Active since Jan 2020
13 Nov 2025, 13:54
Let Down
This is actually sad because I have received good service a couple of times. I made a booking for conference and accommodation and changed dates on Monday to the following week. Today when I reconfirm the dates again, the sales person asked me fill in the function sheet which I told her I will do later today as someone if going to pay tomorrow for the booking. At 15:00 same day I receive an email it’s fully booked can we look at other dates. When I call I get an attitude from the sales lady asking me who confirmed my dates were available. I proceeded to tell her that I had sent this to her on email on Monday which I still forward it to her and she says she can’t see it. Now, I need to scramble to find a place because my date change request was not done in time. I have people fly in with no accommodation on top of that. No care at all, dissapointing service.
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Replies (0)OS
Obakeng S
1 reviews | Active since Jan 2020
6 Nov 2025, 03:06
Disappointed and hurt.
I booked a dinner at Chief Boma, Indaba Hotel through Dineplan for 3rd October. After my grandmother passed away, I cancelled the booking on 30th October and requested a refund. I submitted all required documents on 15th October, but despite a follow-up on 23rd, I've received no update on when the funds would reflect in my account. The lack of communication and poor customer service is unacceptable. 1/5 stars
Helpful (0)
|Replies (0)OS
Obakeng S
1 reviews | Active since Jan 2020
6 Nov 2025, 03:06
Disappointed and hurt.
I booked a dinner at Chief Boma, Indaba Hotel through Dineplan for 3rd October. After my grandmother passed away, I cancelled the booking on 30th October and requested a refund. I submitted all required documents on 15th October, but despite a follow-up on 23rd, I've received no update on when the funds would reflect in my account. The lack of communication and poor customer service is unacceptable. 1/5 stars
0
Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
29 Sept 2025, 01:08
They cancelled our lunch and don't want to pay refund
We recently booked at Indaba chef boma for lunch and paid online on the 7th Sept to celebrate a birthday lunch on Monday the 8th sept. Monday morning around past 8am we received a call that our lunched has been cancelled as it's only 3 of us who booked. We were so disappointed as we had already planned our day. They asked us to come for dinner but due to work schedule we couldn't accept the offer instead we asked for refund as it's them who cancelled on us. I have been calling asking for refund but am being sent pillar to post from Surprise to Richard the manager been promised your refund will be processed Mon n Monday passes and today it's end of month still no refund. Now I want to report them to Consumer Protection Act. I will never let this slide paying a R1100 and being told your appointment is called in less than 48hours it's ridiculous. Customer service is baàaaad I will not recommend this to anyone. They don't value their customers .
Helpful (0)
|Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
29 Sept 2025, 01:08
They cancelled our lunch and don't want to pay refund
We recently booked at Indaba chef boma for lunch and paid online on the 7th Sept to celebrate a birthday lunch on Monday the 8th sept. Monday morning around past 8am we received a call that our lunched has been cancelled as it's only 3 of us who booked. We were so disappointed as we had already planned our day. They asked us to come for dinner but due to work schedule we couldn't accept the offer instead we asked for refund as it's them who cancelled on us. I have been calling asking for refund but am being sent pillar to post from Surprise to Richard the manager been promised your refund will be processed Mon n Monday passes and today it's end of month still no refund. Now I want to report them to Consumer Protection Act. I will never let this slide paying a R1100 and being told your appointment is called in less than 48hours it's ridiculous. Customer service is baàaaad I will not recommend this to anyone. They don't value their customers .
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Replies (0)CJ
Chantell J
1 reviews | Active since Jan 2020
17 Jun 2025, 22:50
Poor service
Indaba hotel could have been so good, but unfortunately certain things has caused for me to never return again. I accidentally spilled some drops of sauce on the floor while dishing up breakfast, I told the servant and ask for a serviette to clean it, she gave me toilet paper to clean it my self and said next time I didn’t need to bother her, there is serviettes in the corner that I can get myself, I don’t mind cleaning and I did clean it to prevent anyone from stepping on it or sliding on it, but any good restuarant / hotel would have quickly mopped it up and not let the client pick it up while standing with their plate of food. Just to top it up, all food was cold, only thing that was warm, was the eggs that were made in front of you. At dinner I had to take my empty plates to the waiter as she was collecting empty plates on tables around me but continuously neglected to take mine. Dinner is from 18:00 to 21:30 at 20:00 there where no more lamb chops and upon request they just said sorry there is nothing left pick something else, although its served as part off the buffet. My room had coffee and sugar for the day, next day it was not replaced so seems like 4 sugars must last me for a 3 day stay. I have to say the receptionist and the driver that drove me to the restuarant was very nice, but Indaba will not see me again!
Helpful (0)
|Replies (0)CJ
Chantell J
1 reviews | Active since Jan 2020
17 Jun 2025, 22:50
Poor service
Indaba hotel could have been so good, but unfortunately certain things has caused for me to never return again. I accidentally spilled some drops of sauce on the floor while dishing up breakfast, I told the servant and ask for a serviette to clean it, she gave me toilet paper to clean it my self and said next time I didn’t need to bother her, there is serviettes in the corner that I can get myself, I don’t mind cleaning and I did clean it to prevent anyone from stepping on it or sliding on it, but any good restuarant / hotel would have quickly mopped it up and not let the client pick it up while standing with their plate of food. Just to top it up, all food was cold, only thing that was warm, was the eggs that were made in front of you. At dinner I had to take my empty plates to the waiter as she was collecting empty plates on tables around me but continuously neglected to take mine. Dinner is from 18:00 to 21:30 at 20:00 there where no more lamb chops and upon request they just said sorry there is nothing left pick something else, although its served as part off the buffet. My room had coffee and sugar for the day, next day it was not replaced so seems like 4 sugars must last me for a 3 day stay. I have to say the receptionist and the driver that drove me to the restuarant was very nice, but Indaba will not see me again!
0
Replies (0)ZM
Zinathi M
1 reviews | Active since Jan 2020
20 Mar 2025, 11:44
Bad Service
I checked in yesterday afternoon and i was given room 520. My room had no phone or remote to the television. I could not contact reception or ask for help. I called their landline from my cellphone and only was answered after 15minutes. After 30minutes, i still had not received any assistance and the phone was not being answered once again. I walked all the way to reception to go find help. Only to find the 2 gentlemen at reception unoccupied, hotel lobby empty and quiet. So what could be the reason for non-assistance or answering of phones form 5:30pm till 6:15pm..... I was so disappointed in the 2 gentlemen's service. And the high regard i usually have for the facility totally diminished!!!
Helpful (0)
|Replies (0)ZM
Zinathi M
1 reviews | Active since Jan 2020
20 Mar 2025, 11:44
Bad Service
I checked in yesterday afternoon and i was given room 520. My room had no phone or remote to the television. I could not contact reception or ask for help. I called their landline from my cellphone and only was answered after 15minutes. After 30minutes, i still had not received any assistance and the phone was not being answered once again. I walked all the way to reception to go find help. Only to find the 2 gentlemen at reception unoccupied, hotel lobby empty and quiet. So what could be the reason for non-assistance or answering of phones form 5:30pm till 6:15pm..... I was so disappointed in the 2 gentlemen's service. And the high regard i usually have for the facility totally diminished!!!
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Replies (0)MP
Melusha P
1 reviews | Active since Jan 2020
18 Feb 2025, 19:24
Home to the most ********* and immoral human beings who are appointed as their staff.
Home to the most ********* and immoral human beings who are appointed as their staff. Their staff members will put your life in danger, they will ***** from you, they will lie to you and then ignore you. The directors will not help you, the GM will not help you. Most dishonest and disgusting workforce I have ever come across. They do not care about human life.
Helpful (0)
|Replies (0)MP
Melusha P
1 reviews | Active since Jan 2020
18 Feb 2025, 19:24
Home to the most ********* and immoral human beings who are appointed as their staff.
Home to the most ********* and immoral human beings who are appointed as their staff. Their staff members will put your life in danger, they will ***** from you, they will lie to you and then ignore you. The directors will not help you, the GM will not help you. Most dishonest and disgusting workforce I have ever come across. They do not care about human life.
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Replies (0)