MM
Mamike M
Active since Jan 2016
28
Reviews
0
Industries
Reviews
28 reviews2 months ago
Disappointing service and delay in refund
I cancelled my booking on 2 February (Gin School booking) and was asked to submit the required paperwork, which I sent promptly and in full. Unfortunately, I did not receive any written confirmation outlining the next steps or the expected turnaround time for my refund. I had to personally follow up by phone to confirm whether my email and documents had been received, which Olga confirmed. Since then, I have received no written updates regarding the progress of my refund. I have had to repeatedly call and follow up myself, without any proactive communication from your side. As of today, more than two weeks later, I still have not received my refund or a clear indication of when it will be processed. This experience has been very disappointing. Customers should not have to continuously chase updates for refunds, nor should the expected turnaround time be unclear. I am only still following up because I want my money but otherwise never again.
56 replies
2 months ago
Disappointing service and delay with refund.
On the 2nd February I made a cancelation with Indaba hotel and conference (gin school), I was asked to send through the paperwork and I sent promptly. However, I had to make a call and confirm as I got no written response. Since then I have had to be the one to call and follow up, Olga is the lady who was assisting me. she told me she cannot confirm when I would receive my refund. No written comms and everything is confirmed via me having to call everytime. To date, I have not received this refund and again, this week I am going to have to call for enquire. I will never ever make a booking with the establishment because how do you not know when my refund will be and why am I constantly having to follow up? I am still going to follow up because I want my money but so disappointed with the service receiving.
0 replies
18 months ago
Nthabiseng and Lynette my super stars
To Nthabiseng & Lynette thank you so much. I called several times a day and constantly asked for updates, Nthabiseng ensured that this process is smooth and less stressful. If you ever need anything, please call and ask to be assisted by Nthabiseng. The claiming and device replacement is a 7-14 working days but they ensured this was resolved in 4 days.
0 replies
40 months ago
Exceptional Service
Sandile Mhlanga helped me with canceling with my discovery policy, he was patient, attentive and gave me such a tempting offer. Unfortunately at this point and time, I am unable to proceed with it. Excellent service and hope to deal with him should I decide to go back to Discovery Insure.
132 replies
41 months ago
Horrible service
I had such a good relationship with Telkom until the 1st of December, they discontinued my internet services without my approval or knowledge. I went to the store Mall Of Africa to get assistance on this, was advised to get a sim swap which i was in the processing of getting when their system decided to hang and they couldn't proceed. I was told to wait it out, which i did still that didnt work. I then requested that they give me unlimited sim card again that was an issue, i requested that this application be cancelled too. I could not get data even with recharging by buying data at their store but come month end, they will want their money. Utterly disappointed Telkom. I constantly have to call and check the store, no one is updating me
0 replies
56 months ago
Amazing service!
Had the most amazing service at Edgars Centurion Mall on Tuesday afternoon. Thank you so much to Kribashnee Hansraj who assisted me online and connected me with Nomvula and Palesa at their Centurion Store.
0 replies
72 months ago
Tasmina Nair Saves The Day!
Wow, after struggling with 3 different consultants yesterday. Tasmina Nair from the retentions division came and saved the day, i was ready to move! She was so friendly and insightful, I will be calling to ask to speak to her personally should I have queries with my premiums. Thank you so much for your kindness and patience
105 replies
86 months ago
Terrible Communicator
Hi, I just had such horrible service from the receptionist at Dr Thomas PA in Brackendowns Alberton. I asked the her a simple question - does the Dr have the Discovery day-to-day benefit. Guess she felt the need to use her terminology which even after i said i dont understand, i simply need a yes or no answer! Super rude! You need to understand that when we call the Dr practice we are not 100% clued up, it would be nice to explain instead of being ignorrant and wanting to explain in terms you understand.
0 replies
89 months ago
Dolphina needs to learn some customer service
Im at KFC Hoedspruit with my young siblings. We asked for the bathroom and asked the lady Dophina who was closeby as it was locked. She basically told us to see how we manage. I asked what does that mean and she responded i can look for the bathroom elsewhere??!! Try the garage next door were her words. Super rude!
0 replies
90 months ago
Misinformed!
Hi, i had an accident on Friday. My car was towed by the Discovery tow truck people taken to Proline Wynberg, opened the case and did what i needed to do on Friday evening and Saturday Morning. However, I was advised that my car would probably be ready next year as panelbeaters close around the 15th. I called Proline Wynberg and they told me they dont close for December holidays?! Why am i told the wrong information? My car hasnt been assessed, it was booked at an incorrect centre. How do they get this wrong when i told them where my car is? Is this a stunt to drag my issue your side? Discovery, please i need my car by the 22 December. Thank you
420 replies
Review Distribution
5 Star
5 (17.857142857142858%)
4 Star
6 (21.428571428571427%)
3 Star
0 (0%)
2 Star
3 (10.714285714285714%)
1 Star
14 (50%)