Disappointing Service

I submitted my Two‑Pot withdrawal to Fairsure more than a month ago, and to date there has been no resolution. Despite numerous follow‑up calls, I have not been issued with a reference number for my claim. Calls frequently get cut off, and when I am transferred to the relevant department, no one responds or returns calls. On the few occasions that I do get through, promises are made but never kept, with no clear communication on the status of my withdrawal or realistic timelines for payment. Each interaction results in conflicting information, and no accountability. This ongoing lack of communication and administrative inefficiency around a time‑sensitive Two‑Pot withdrawal is unacceptable and has caused unnecessary stress. Clients should not have to chase continuously with no feedback or progress. I am requesting urgent intervention, a proper reference number, and finalization of my Two‑Pot withdrawal without any further delays.