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Fairsure
Verified Business
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AI Review Summary
Based on recent customer reviews, Fairsure is facing significant dissatisfaction from clients dealing with pension, provident fund, and Two-Pot withdrawal matters. Customers consistently mention prolonged delays in claim payouts, unanswered phone lines, and ignored emails. A recurring theme is the absence of reference numbers, conflicting feedback from different staff members, and unresolved tax certificate or IRP5 issues that affect SARS submissions. Many reviewers describe emotional and financial strain, particularly bereaved families and retirees, expressing concern over accountability, professionalism, and the secure handling of their retirement funds.
Performance(last 12 months):
TrustIndex
2
Ranking
#31
in Loans & Credit
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|40 Reviews
Jul '25 - Jun '26
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 10:07
Disappointing Service
I submitted my Two‑Pot withdrawal to Fairsure more than a month ago, and to date there has been no resolution. Despite numerous follow‑up calls, I have not been issued with a reference number for my claim. Calls frequently get cut off, and when I am transferred to the relevant department, no one responds or returns calls. On the few occasions that I do get through, promises are made but never kept, with no clear communication on the status of my withdrawal or realistic timelines for payment. Each interaction results in conflicting information, and no accountability. This ongoing lack of communication and administrative inefficiency around a time‑sensitive Two‑Pot withdrawal is unacceptable and has caused unnecessary stress. Clients should not have to chase continuously with no feedback or progress. I am requesting urgent intervention, a proper reference number, and finalization of my Two‑Pot withdrawal without any further delays.
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 10:07
Disappointing Service
I submitted my Two‑Pot withdrawal to Fairsure more than a month ago, and to date there has been no resolution. Despite numerous follow‑up calls, I have not been issued with a reference number for my claim. Calls frequently get cut off, and when I am transferred to the relevant department, no one responds or returns calls. On the few occasions that I do get through, promises are made but never kept, with no clear communication on the status of my withdrawal or realistic timelines for payment. Each interaction results in conflicting information, and no accountability. This ongoing lack of communication and administrative inefficiency around a time‑sensitive Two‑Pot withdrawal is unacceptable and has caused unnecessary stress. Clients should not have to chase continuously with no feedback or progress. I am requesting urgent intervention, a proper reference number, and finalization of my Two‑Pot withdrawal without any further delays.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 12:06
No service at all
Been 3 months since i tried to withdraw my funds, all documents was except a d in January i called after 45 time i got an answer that said my money will be paid in February. I cant get hold of them as they never answer to any emails, i tried 9 times and they just have an stupid machine that answer and you hold on for hours. They are useless
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 12:06
No service at all
Been 3 months since i tried to withdraw my funds, all documents was except a d in January i called after 45 time i got an answer that said my money will be paid in February. I cant get hold of them as they never answer to any emails, i tried 9 times and they just have an stupid machine that answer and you hold on for hours. They are useless
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 06:21
Sabelo Nyembe
Sabelo Nyembe does not reply to complaints nearly 3 months ago I complained about my tax certificate that must be rectified, this 100% BBBEE Proud to be "BLACK OWNED " company must close there business e mail address is sabelo@fairsure.co.za
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 06:21
Sabelo Nyembe
Sabelo Nyembe does not reply to complaints nearly 3 months ago I complained about my tax certificate that must be rectified, this 100% BBBEE Proud to be "BLACK OWNED " company must close there business e mail address is sabelo@fairsure.co.za
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Anonymous
1 reviews | Active since Jan 2020
16 Feb 2026, 11:08
ROT 02 TAX PROBLEM
Fairsure submitted the wrong ROT 02 to SARS It is now 2 months and they have done nothing, I have laid a complaint with SARS and the PFA to get my tax information rectified Sabelo Nyembe give a call or reply personally to me don't send a AI generated reply. Your 100% blacked owned BBBEE rating is a disgrace and ***********
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Anonymous
1 reviews | Active since Jan 2020
16 Feb 2026, 11:08
ROT 02 TAX PROBLEM
Fairsure submitted the wrong ROT 02 to SARS It is now 2 months and they have done nothing, I have laid a complaint with SARS and the PFA to get my tax information rectified Sabelo Nyembe give a call or reply personally to me don't send a AI generated reply. Your 100% blacked owned BBBEE rating is a disgrace and ***********
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 06:22
I WOULDNT RECOMMEND FAIRSURE TO ANYBODY
POOR SERVICE, I HAVE EVER RECEIVED, I WOULDNT RECOMMENT ANYBODY TO USE FAIRSURE, THEY DONT RESPOND TO EMAILS, THEY DONT RESPOND TO CALLS, THEY PROMISE TO SORT OUT YOUR PROBLEMS, STILL MONTHS LATER YOUR PROBLEM IS NOT SOLVED, I HAVE A PENSION FUND WITH FAIRSURE, THEY DIDNT CAPTURE AND SUBMIT MY DETAILS TO SARS, I HAVE BEEN REQUESTING THIS SINCE 2025 JULY, TILL DATE I KEEP ACCUMULATING R500 PENALTIES EVERYMONTH FROM SARS, AND IM STLL NOT ASSISTED, I DONT KNOW WHAT TO DO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 06:22
I WOULDNT RECOMMEND FAIRSURE TO ANYBODY
POOR SERVICE, I HAVE EVER RECEIVED, I WOULDNT RECOMMENT ANYBODY TO USE FAIRSURE, THEY DONT RESPOND TO EMAILS, THEY DONT RESPOND TO CALLS, THEY PROMISE TO SORT OUT YOUR PROBLEMS, STILL MONTHS LATER YOUR PROBLEM IS NOT SOLVED, I HAVE A PENSION FUND WITH FAIRSURE, THEY DIDNT CAPTURE AND SUBMIT MY DETAILS TO SARS, I HAVE BEEN REQUESTING THIS SINCE 2025 JULY, TILL DATE I KEEP ACCUMULATING R500 PENALTIES EVERYMONTH FROM SARS, AND IM STLL NOT ASSISTED, I DONT KNOW WHAT TO DO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 08:55
Bad service or none
I am waiting more then two weeks to find out if my documents are received. They don't answer there phone and only send mail once said they will contact me in 48 hours it's now tweo weeks later and no reply.
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 08:55
Bad service or none
I am waiting more then two weeks to find out if my documents are received. They don't answer there phone and only send mail once said they will contact me in 48 hours it's now tweo weeks later and no reply.
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 17:26
Most *********** Company EVER
In 2024 my wife resigned from work and Fairsure handled her Pension fund. Up till today they have not submitted any documents to SARS. My wife cannot do her tax return because of this document not being sent to SARS. SARS are now charging my wife a late penalty of R500 every month that her return is not submitted. Fairsure Keeps giving her excuses to why they have not submitted the documents every time she calls them.
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 17:26
Most *********** Company EVER
In 2024 my wife resigned from work and Fairsure handled her Pension fund. Up till today they have not submitted any documents to SARS. My wife cannot do her tax return because of this document not being sent to SARS. SARS are now charging my wife a late penalty of R500 every month that her return is not submitted. Fairsure Keeps giving her excuses to why they have not submitted the documents every time she calls them.
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