Fairsure
Claimed Business
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Fairsure presents an overwhelmingly negative customer experience across every measurable dimension. Customers consistently report an inability to reach staff, months-long delays in payouts and tax document submissions, and a near-total absence of accountability. Only a single positive review highlights CEO-level intervention resolving a query, but this stands in stark contrast to the pervasive frustration expressed by the vast majority of reviewers.
Top Strengths:
- •Customer Service & Professional Guidance: One reviewer praised CEO Sabelo Nyembe and Senior Manager Duduzile Madikane for resolving a query within the promised timeframe, demonstrating that senior intervention can yield results.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#21Ranked In Loans & Credit
382 hours 32 minutesAverage Time To Reply
-100 NPSRecommended: Unlikely
Replied to 47% of negative reviews
Typically takes less than 389 hours to reply
TrustIndex
0
Score
Ranking
#21
in Loans & Credit
Avg Reply
382 hours 32 minutes
NPS Score
-100
Recommended: Unlikely
Replied to 47% of negative reviews
Typically takes less than 389 hours to reply
Review Distribution
1|54 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(2.1%)
2(0%)
1(97.9%)
5(0%)
4(0%)
3(2.1%)
2(0%)
1(97.9%)
Recent reviews (54)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRW
Rupert W
1 reviews | Active since Jan 2020
4 Mar 2026, 12:06
No service at all
Been 3 months since i tried to withdraw my funds, all documents was except a d in January i called after 45 time i got an answer that said my money will be paid in February. I cant get hold of them as they never answer to any emails, i tried 9 times and they just have an stupid machine that answer and you hold on for hours. They are useless
Helpful (0)
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Rupert W
1 reviews | Active since Jan 2020
4 Mar 2026, 12:06
No service at all
Been 3 months since i tried to withdraw my funds, all documents was except a d in January i called after 45 time i got an answer that said my money will be paid in February. I cant get hold of them as they never answer to any emails, i tried 9 times and they just have an stupid machine that answer and you hold on for hours. They are useless
0
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 06:21
Sabelo Nyembe
Sabelo Nyembe does not reply to complaints nearly 3 months ago I complained about my tax certificate that must be rectified, this 100% BBBEE Proud to be "BLACK OWNED " company must close there business e mail address is sabelo@fairsure.co.za
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 06:21
Sabelo Nyembe
Sabelo Nyembe does not reply to complaints nearly 3 months ago I complained about my tax certificate that must be rectified, this 100% BBBEE Proud to be "BLACK OWNED " company must close there business e mail address is sabelo@fairsure.co.za
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Feb 2026, 11:08
ROT 02 TAX PROBLEM
Fairsure submitted the wrong ROT 02 to SARS It is now 2 months and they have done nothing, I have laid a complaint with SARS and the PFA to get my tax information rectified Sabelo Nyembe give a call or reply personally to me don't send a AI generated reply. Your 100% blacked owned BBBEE rating is a disgrace and ***********
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Feb 2026, 11:08
ROT 02 TAX PROBLEM
Fairsure submitted the wrong ROT 02 to SARS It is now 2 months and they have done nothing, I have laid a complaint with SARS and the PFA to get my tax information rectified Sabelo Nyembe give a call or reply personally to me don't send a AI generated reply. Your 100% blacked owned BBBEE rating is a disgrace and ***********
0
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zamanguni N
1 reviews | Active since Jan 2020
4 Feb 2026, 06:22
I WOULDNT RECOMMEND FAIRSURE TO ANYBODY
POOR SERVICE, I HAVE EVER RECEIVED, I WOULDNT RECOMMENT ANYBODY TO USE FAIRSURE, THEY DONT RESPOND TO EMAILS, THEY DONT RESPOND TO CALLS, THEY PROMISE TO SORT OUT YOUR PROBLEMS, STILL MONTHS LATER YOUR PROBLEM IS NOT SOLVED, I HAVE A PENSION FUND WITH FAIRSURE, THEY DIDNT CAPTURE AND SUBMIT MY DETAILS TO SARS, I HAVE BEEN REQUESTING THIS SINCE 2025 JULY, TILL DATE I KEEP ACCUMULATING R500 PENALTIES EVERYMONTH FROM SARS, AND IM STLL NOT ASSISTED, I DONT KNOW WHAT TO DO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
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zamanguni N
1 reviews | Active since Jan 2020
4 Feb 2026, 06:22
I WOULDNT RECOMMEND FAIRSURE TO ANYBODY
POOR SERVICE, I HAVE EVER RECEIVED, I WOULDNT RECOMMENT ANYBODY TO USE FAIRSURE, THEY DONT RESPOND TO EMAILS, THEY DONT RESPOND TO CALLS, THEY PROMISE TO SORT OUT YOUR PROBLEMS, STILL MONTHS LATER YOUR PROBLEM IS NOT SOLVED, I HAVE A PENSION FUND WITH FAIRSURE, THEY DIDNT CAPTURE AND SUBMIT MY DETAILS TO SARS, I HAVE BEEN REQUESTING THIS SINCE 2025 JULY, TILL DATE I KEEP ACCUMULATING R500 PENALTIES EVERYMONTH FROM SARS, AND IM STLL NOT ASSISTED, I DONT KNOW WHAT TO DO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0
Replies (0)RW
Rupert W
1 reviews | Active since Jan 2020
3 Feb 2026, 08:55
Bad service or none
I am waiting more then two weeks to find out if my documents are received. They don't answer there phone and only send mail once said they will contact me in 48 hours it's now tweo weeks later and no reply.
Helpful (0)
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Rupert W
1 reviews | Active since Jan 2020
3 Feb 2026, 08:55
Bad service or none
I am waiting more then two weeks to find out if my documents are received. They don't answer there phone and only send mail once said they will contact me in 48 hours it's now tweo weeks later and no reply.
0
Replies (0)DG
Donny G
1 reviews | Active since Jan 2020
23 Jan 2026, 17:26
Most *********** Company EVER
In 2024 my wife resigned from work and Fairsure handled her Pension fund. Up till today they have not submitted any documents to SARS. My wife cannot do her tax return because of this document not being sent to SARS. SARS are now charging my wife a late penalty of R500 every month that her return is not submitted. Fairsure Keeps giving her excuses to why they have not submitted the documents every time she calls them.
Helpful (0)
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Donny G
1 reviews | Active since Jan 2020
23 Jan 2026, 17:26
Most *********** Company EVER
In 2024 my wife resigned from work and Fairsure handled her Pension fund. Up till today they have not submitted any documents to SARS. My wife cannot do her tax return because of this document not being sent to SARS. SARS are now charging my wife a late penalty of R500 every month that her return is not submitted. Fairsure Keeps giving her excuses to why they have not submitted the documents every time she calls them.
0
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Lenford N
1 reviews | Active since Jan 2020
16 Jan 2026, 12:19
Misappropriate of my Pension Fund and Intentionally Delay my pension claim
I am writing to report a serious and ongoing issue regarding my pension funds held by Fairsure. Despite my claim being submitted in October 2025, I have received no payments and a complete lack of communication. Fairsure representative or Administrator, Bhekinkosi Sekgoto, does not respond to calls he dropped them in ear at times ignore them and emails from either myself or my preservation company. I have been informed he does not take calls and works at his own discretion. This failure to communicate raises serious concerns about the security of my funds, leaving me to worry whether the money is still safely held or has been misappropriated.
Helpful (0)
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Lenford N
1 reviews | Active since Jan 2020
16 Jan 2026, 12:19
Misappropriate of my Pension Fund and Intentionally Delay my pension claim
I am writing to report a serious and ongoing issue regarding my pension funds held by Fairsure. Despite my claim being submitted in October 2025, I have received no payments and a complete lack of communication. Fairsure representative or Administrator, Bhekinkosi Sekgoto, does not respond to calls he dropped them in ear at times ignore them and emails from either myself or my preservation company. I have been informed he does not take calls and works at his own discretion. This failure to communicate raises serious concerns about the security of my funds, leaving me to worry whether the money is still safely held or has been misappropriated.
0
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Nompumelelo D
1 reviews | Active since Jan 2020
8 Jan 2026, 13:16
I do not recommend Fairsure
They do not pay out claims in the agreed or expected period ... 0 confidence in this insurer. I strongly Do Not Recommend.
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Nompumelelo D
1 reviews | Active since Jan 2020
8 Jan 2026, 13:16
I do not recommend Fairsure
They do not pay out claims in the agreed or expected period ... 0 confidence in this insurer. I strongly Do Not Recommend.
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