False Guarantee, Deceptive Dirk

I purchased a mattress at Falcon beds, Lynwood, with a 2 year guarantee, 15 year, warranty. After a couple of weeks the matteress started sagging in the middle. I reported it. The unfriendly store manager- owner came to look at it, laid on it a few seconds, said it was body impressions and left. I told him I'm very unhappy with the mattress and would like to change it. After 8 hours it felt like I was sleeping in a ditch, awful, aches and pain. It said 120kg weight on the covering, I weigh under 85kg. After contacting the store. I was told the mattress, won't be changed or refunded. I was told it was all in my mind, I don't know what I'm talking about. The owner-manager is a very dishonest, rude, deceptive individual, who is using cheap, poor quality materials, and disguising the product with fancy fabrics, to deceive the buyer. There are no SABS, approved markings. I've been swindled out of my money and conned with a false guarantee. Falcon beds, decides on what's best for the customer and himself. How, you think and feel is not in their interests. Selling defective products, not living up to customer satisfaction guarantee... A Crooked conman!