Bad after service

I sent them an email on Thursday 24th October 2024 and nobody responded: Good day Annelie and Schalk It has been 2 and a half years that we had our pool installed and while we have had much pleasure out of it, i must also express my deep disappoint with what has happened i

n the last 2 weeks. I recently lost about 10cm of water in 1 day and immediately knew something was wrong. I have had an assessor come out and it has been found there are 2 leaks in the piping system. This surely shouldn't happen after this time. If we were 5 years on i would understand. I also am aware of the warranty but feel agrieved that i should now have to fork out a few thousand rand for repairs. The leaks it seems are on thr bends or joints of the piping. I would like to know how False Bay pools can assistin thi matter. Another annoying issue. I March this year the pool light also came out, so theres another expense. Again this souldn't happen after 2 years, surely not. I sent this email Thursday 24th October 2024 and nobody responded