ST
Shaney T
Active since Oct 2018
12
Reviews
0
Industries
Reviews
12 reviews11 months ago
Excellent service
Jasmine, the agent called me yesterday to review my policy. Wow, a lovely and friendly person. She was also very understandable
53 replies
12 months ago
Pathetic service
I went to the branch in BLUE Route and had a terrible experience. The friendly lady I normally deal with in the cosmetic department was not in. I wanted to return a L'Oréal face wash which was literally drying out my skin. The lady I explained my issue to and told her I would like to exchange the product and showed her a picture of how my face looked after using the product. She called her manager, Michelle. Michelle asked me if I have a receipt, I said no but it will reflect on my account and told her I bought it about a month ago. She asked for my cell and iID number because she wanted to look it up on my account. She was gone for 6 -10min. She came back and said it wasn't bought a month ago as I said. Then I asked my carer to check on her phone when the picture was taken because it was taken shortly after I bought it. She couldn't find the picture or her phone was very slow by this time Michelle was getting very irritated. Michelle asked me again are you sure you bought it a month ago, I joked 'gosh time goes by so quickly I can't keep track of the dates' she didn't even smile or acknowledged the 'joke' by now i could see she is ****ed. I asked her can't she check in February month. She came back after (less than 5 min)checking again on the system and said oh she saw I bought it in February. She couldn't see the purchase because I did an exchange the same day. She then told me she also spoke to the L'Oréal consultant and she said the product that was initially purchased was one of the best and it shouldn't be drying my skin. Michelle the manager kept asking me, are you sure you only used this product, I said yes I showed you the picture. I couldn't return it or exchange it because the L'Oréal consultant said it's past the 30day exchange. I am not sure if it's because I am wheelchair bound the manager was getting impatient with me asking me the same question every time. I am unfortunately in a wheelchair and can't get around as often as I would like to. The staff also being very unprofessional, complaining about their lunch times. Nobody ever asked me, 'ma am is there any thing else we can help you with.' Please Edgars, teach your staff customer service and profesionalism when there are customers around I would also would like to know if that manager actually spoke to a L'Oréal consultant... The manager also asked me which consultant help me purchase the L'Oréal product. I said I believe shes not here today, she dark of complexion, Christian lady but also wear a scarf around her head. Michelle abruptly told me she's an este lauder consultant and not L'Oréal Should I do another post for L'Oréal
0 replies
14 months ago
Bad service
I sent the camera back and they received it. Last week Monday I emailed and they responded my refund will be processed 26th Feb. Nothing was done. I was not kept updated. Monday the 3rd march I emailed again she said I will receive my refund this week. To date I didn't receive any refund
0 replies
14 months ago
Disappointed in LG
I am really disappointed in LG. WE had so much faith in LG. OUr microwave stopped working and it's beyond repairable. We have it for almost 10 years. Most of our appliances are LG
0 replies
15 months ago
Refund (reference Order EV4181)
I purchased a camera from Evertrend and it was delivered on the 10th January 2025. I am not at all happy with this product and want to return for a refund. As stated on their T & C it must be returned within 7 days for a refund. I emailed term on the 14th January to find out the procedure for collection, to date nobody has responded and tomorrow the 17th January is the 7th day
0 replies
18 months ago
No remorse for an old woman
I took my 90 year old aunt to Shoprite in Southfield. They sent us to 3 different tills to withdraw her pension. They still have the audacity to let us stand in a long que. How pathetic is that? They had no empathy for this 90 year old woman
0 replies
18 months ago
Bad after service
I sent them an email on Thursday 24th October 2024 and nobody responded: Good day Annelie and Schalk It has been 2 and a half years that we had our pool installed and while we have had much pleasure out of it, i must also express my deep disappoint with what has happened i n the last 2 weeks. I recently lost about 10cm of water in 1 day and immediately knew something was wrong. I have had an assessor come out and it has been found there are 2 leaks in the piping system. This surely shouldn't happen after this time. If we were 5 years on i would understand. I also am aware of the warranty but feel agrieved that i should now have to fork out a few thousand rand for repairs. The leaks it seems are on thr bends or joints of the piping. I would like to know how False Bay pools can assistin thi matter. Another annoying issue. I March this year the pool light also came out, so theres another expense. Again this souldn't happen after 2 years, surely not. I sent this email Thursday 24th October 2024 and nobody responded
53 replies
24 months ago
Unknown interest on my Edgars Account
Interests was being charged to my account and would like it to be credited. On the 13th March 2024, the lady I spoke to said she would arrange the credit to reflect on my April statement, which didn't happen. I called 19th April a lady I spoke to said my account was credited with the interest. I then said to her I would go into a store to sort it out. I opened my statement again and I called again, this guy explaining to me the benefits of the interests. He spoke for almost 20 minutes and i eventually put the phone down. Please I cannot afford extra costs
0 replies
49 months ago
Wrong payment captured
My telkom account was handed over to vericredit. I contacted vericredit on the 5th of April to ask them for the settlement amount. They said I can pay into the Telkom account and immediately paid R2221 via eft. Vericredit called me yesterday and said I still need to pay R283.05 because only R1730.91 was paid. I sent vericredit my proof of payment and they called me back to say Telkom only captured R1730.91. Vericredit told me to sort it out with Telkom. I told them I am wheelchair bound and unable to. I told them I think it's there duty to get contact Telkom. Please Hellopeter sort this out asap
0 replies
52 months ago
Unsatisfied service due to upgrade
MTN South Africa your service is bladdy pathetic. A lady from your upgrade department called my husband on the 21st of December. She said to avoid standing in a que he can upgrade telephonically and the phone will be delivered. He contacted then on the 30th December and said it still needs to be approved. He called this morning they say there's no stock of the Samsung A32. What I can't understand is why did nobody keep him updated. But I think hello Peter will sort them out
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
1 (8.333333333333334%)
3 Star
1 (8.333333333333334%)
2 Star
0 (0%)
1 Star
9 (75%)