Poor service from the aquarium department

Absolutely no service, once you buy a product from them forget support, biught a Sunsun filter close to R6000 and now they dont even get back to me when trying to buy new replacement filter media. Phoned three times and visited them twice. After the last visit we stopped buying there after more than two years. Tip. If you want to employ someone, get someone with passion for the hobby and customer skills. Their emails also goes unanswered