Poor Customer Service

Hi there

Since I laid a complain regarding Steers that I was served with a broken plate and when I wanted a manage in the store he/she never showed up I sent a mail and I was told to provide my contact details they'll call me back but even today I haven't got any feedback from this matter my complain its still standing this shows that Steers doesn't care about their customers , to be honest I'm not happy at all about their service and I'll never set my foot in their store .