Fantastic 4 Family Catering & Decor Grassy Park

We booked Fantastic 4 Family Catering and Decor from Grassy Park for a family member's 80th birthday on Sunday 7 April 2024. The deposit was paid as requested. The owner kept on hounding us for the rest of the money before the event even happened. We paid the full total after she continuously requested the money. On the day of the event, the service that we received was worse than we could ever have anticipated. The menu that we were promised was not delivered. The food that was served was horrible and nothing according to the promised menu. It seemed like it was left overs of the previous night's function that she catered for. The decor as promised was also not supp****. The event was a huge flop and an awful embarrassment since the guests all paid to attend the event. We approached the owner about this and demanded a refund in part. She promised that she would refund us but to date nothing has been received. She promises and promises to make payment but nothing comes of it. She now ignores our calls and our messages. It is time to take the legal route with her. I would not advise anyone to make use of this company because the owner is totally unreliable, untruthful and *************. We want her to do the right thing and immediately refund us the portion of the payment as promised. We have been waiting way too long for it.