Terrible service

The poorest customer service I’ve ever encountered. I actually want to give a 0 rating. I went to Fashion World just next to SunCity to buy some swimwear and I waited in the queue for more than an hour. There was one cashier assisting all of us. The slips were being written by hand. I called the manager who told me they had load shedding yesterday and she was busy capturing yesterday’s work on the system and she cannot assist the cashier. The other lady at the counter with pink hair called her friend to help her and then told us she cannot assist us. Terrible service. I suggest the manager gets training on how to manage the store and her staff. I had a horrible experience today.