FW
Fashion World
Claimed Business
FW
AI Review Summary
Based on recent customer reviews, Fashion World delivers a polarized customer experience. Online orders managed by staff member Raeesa Rashid are consistently praised for efficient communication and smooth delivery. In-store visits at branches such as Bloem Plaza also receive praise for warm, professional service. However, multiple locations suffer from poor customer service, including long queue times, single-till operations, dismissive staff attitudes, and unclear store policies around bag storage and returns. Lack of management support and unhelpful responses to customer concerns are recurring frustrations.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-29
Recommended: Unlikely
Review Distribution
2.8|16 Reviews
May '25 - Apr '26
5(46.7%)
4(0%)
3(0%)
2(0%)
1(53.3%)
5(46.7%)
4(0%)
3(0%)
2(0%)
1(53.3%)
Frequently Asked Questions About Fashion World
Based on recent customer reviews, Fashion World delivers a polarized customer experience. Online orders managed by staff member Raeesa Rashid are consistently praised for efficient communication and smooth delivery. In-store visits at branches such as Bloem Plaza also receive praise for warm, professional service. However, multiple locations suffer from poor customer service, including long queue times, single-till operations, dismissive staff attitudes, and unclear store policies around bag storage and returns. Lack of management support and unhelpful responses to customer concerns are recurring frustrations.
Fashion World has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Fashion World across 135 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zikhona M
1 reviews | Active since Jan 2020
13 Jan 2026, 00:01
Refund
I've ordered two dresses beggining of December, on the 12th Dec I was called by Raeesa informing me they out of stock with other dress and she give me options for refund or credit and I told her they must do refund. I sent her an email, she apologize for delay and said she will process the refund and after waiting for nothing I called her and she said the same thing. I called again on Saturday and ask for order details which I sent but no email notification as she promise. Can I please get my refund.
Helpful (0)
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Zikhona M
1 reviews | Active since Jan 2020
13 Jan 2026, 00:01
Refund
I've ordered two dresses beggining of December, on the 12th Dec I was called by Raeesa informing me they out of stock with other dress and she give me options for refund or credit and I told her they must do refund. I sent her an email, she apologize for delay and said she will process the refund and after waiting for nothing I called her and she said the same thing. I called again on Saturday and ask for order details which I sent but no email notification as she promise. Can I please get my refund.
0
Replies (0)PM
PRUDENCE M
1 reviews | Active since Jan 2020
10 Jan 2026, 15:29
Worst experience ever
I bought something on their website and never received it. Sent a follow up email to them and still no update. They have zero customer care. I was told someone would call me but they never did.
Helpful (0)
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PRUDENCE M
1 reviews | Active since Jan 2020
10 Jan 2026, 15:29
Worst experience ever
I bought something on their website and never received it. Sent a follow up email to them and still no update. They have zero customer care. I was told someone would call me but they never did.
0
Replies (0)TB
Thelma B
1 reviews | Active since Jan 2020
12 Dec 2025, 07:57
Where is my parcel?!
I'm a very disappointed, unhappy customer I placed a order on 04.12.2025, today 8 days later, I'm still waiting, After numerous emails,I got no reply, I got connected by phone, with no assistance on the status of my order As a senior citizen the online shopping should be a seamless process, not a hassle
Helpful (0)
|Replies (0)TB
Thelma B
1 reviews | Active since Jan 2020
12 Dec 2025, 07:57
Where is my parcel?!
I'm a very disappointed, unhappy customer I placed a order on 04.12.2025, today 8 days later, I'm still waiting, After numerous emails,I got no reply, I got connected by phone, with no assistance on the status of my order As a senior citizen the online shopping should be a seamless process, not a hassle
0
Replies (0)SM
Samantha M
1 reviews | Active since Jan 2020
11 Dec 2025, 10:41
😊happy customer.
I just got a call from Raeesa that my order is ready for pickup from store,I ordered a dress online.
Helpful (0)
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Samantha M
1 reviews | Active since Jan 2020
11 Dec 2025, 10:41
😊happy customer.
I just got a call from Raeesa that my order is ready for pickup from store,I ordered a dress online.
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Replies (0)EM
Elizabeth M
1 reviews | Active since Jan 2020
10 Dec 2025, 18:55
Gratitude Of Service
It has been the greatest experience with Fashion World. I always get a good service all thanks to the Online Manager, Raeesa Rashid, and to the ladies who always help me at Pan Africa Mall ( Alexandra). Thank you.
Helpful (0)
|Replies (0)EM
Elizabeth M
1 reviews | Active since Jan 2020
10 Dec 2025, 18:55
Gratitude Of Service
It has been the greatest experience with Fashion World. I always get a good service all thanks to the Online Manager, Raeesa Rashid, and to the ladies who always help me at Pan Africa Mall ( Alexandra). Thank you.
0
Replies (0)pJ
pamela J
1 reviews | Active since Jan 2020
9 Dec 2025, 09:28
useless service
I made an online purchase on the 1/12/2025 and up until today the 9/12/2025 no communication from the store ,i have been calling and sending emails yet to no avail , just empty promises and lies from the store and brand
Helpful (0)
|Replies (0)pJ
pamela J
1 reviews | Active since Jan 2020
9 Dec 2025, 09:28
useless service
I made an online purchase on the 1/12/2025 and up until today the 9/12/2025 no communication from the store ,i have been calling and sending emails yet to no avail , just empty promises and lies from the store and brand
0
Replies (0)PM
Philile M
1 reviews | Active since Jan 2020
28 Nov 2025, 07:22
Terrible service
The poorest customer service I’ve ever encountered. I actually want to give a 0 rating. I went to Fashion World just next to SunCity to buy some swimwear and I waited in the queue for more than an hour. There was one cashier assisting all of us. The slips were being written by hand. I called the manager who told me they had load shedding yesterday and she was busy capturing yesterday’s work on the system and she cannot assist the cashier. The other lady at the counter with pink hair called her friend to help her and then told us she cannot assist us. Terrible service. I suggest the manager gets training on how to manage the store and her staff. I had a horrible experience today.
Helpful (0)
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Philile M
1 reviews | Active since Jan 2020
28 Nov 2025, 07:22
Terrible service
The poorest customer service I’ve ever encountered. I actually want to give a 0 rating. I went to Fashion World just next to SunCity to buy some swimwear and I waited in the queue for more than an hour. There was one cashier assisting all of us. The slips were being written by hand. I called the manager who told me they had load shedding yesterday and she was busy capturing yesterday’s work on the system and she cannot assist the cashier. The other lady at the counter with pink hair called her friend to help her and then told us she cannot assist us. Terrible service. I suggest the manager gets training on how to manage the store and her staff. I had a horrible experience today.
0
Replies (0)aM
amo M
1 reviews | Active since Jan 2020
20 Nov 2025, 15:14
Disappointing Customer Service Experience at Fashion World at Abaqulusi Plaza (Vryheid)
I recently visited your store at Abaqulusi Plaza in Vryheid and was extremely disappointed with the customer service I received. Despite being a loyal customer, I was met with indifference and a lack of helpfulness from the staff. On 8th November 2025 I visited the store were I already had 1 item to pay for and mind you there is only 1 till that is operating, fine we in the queue and ahead was 1 customer who was purchasing items, not sure if on lay bye, so that specific cashier while in conversation with the customer they agrred that the customer must still go and shop around for items amounting to R90, now here I am waiting for the customer to re go back to the aisle shopping for these items of these amounts, mind you the customer is still going to choose and decide while we wait at the queue, so I requested the till lady that becuase we in the queue and we waiting for a customer who is still shopping at the aisle may we pay for our 1 item and leave the shop then queuing and waiting for a customer who is still shopping around and she responded with a “NO” and i said but you have 1 till operating how can we be queuing for someone who is still shopping and she said we will have ti wait for that customer, I left the shop with the items i was about to pay for, now in a business perspective, your staff sacrified loosing money from a customer who was paying cash and to generate revenue for the business and rather dragged time for a customer who was adding items on laybye, it makes me wonder how many other customers have your store lost through this same experience? The lady at the till seemed uninterested in helping and didn't even offer any alternatives or suggestions. I hope you will look into this matter and take necessary steps to improve the customer service experience for future customers.
Helpful (0)
|Replies (0)aM
amo M
1 reviews | Active since Jan 2020
20 Nov 2025, 15:14
Disappointing Customer Service Experience at Fashion World at Abaqulusi Plaza (Vryheid)
I recently visited your store at Abaqulusi Plaza in Vryheid and was extremely disappointed with the customer service I received. Despite being a loyal customer, I was met with indifference and a lack of helpfulness from the staff. On 8th November 2025 I visited the store were I already had 1 item to pay for and mind you there is only 1 till that is operating, fine we in the queue and ahead was 1 customer who was purchasing items, not sure if on lay bye, so that specific cashier while in conversation with the customer they agrred that the customer must still go and shop around for items amounting to R90, now here I am waiting for the customer to re go back to the aisle shopping for these items of these amounts, mind you the customer is still going to choose and decide while we wait at the queue, so I requested the till lady that becuase we in the queue and we waiting for a customer who is still shopping at the aisle may we pay for our 1 item and leave the shop then queuing and waiting for a customer who is still shopping around and she responded with a “NO” and i said but you have 1 till operating how can we be queuing for someone who is still shopping and she said we will have ti wait for that customer, I left the shop with the items i was about to pay for, now in a business perspective, your staff sacrified loosing money from a customer who was paying cash and to generate revenue for the business and rather dragged time for a customer who was adding items on laybye, it makes me wonder how many other customers have your store lost through this same experience? The lady at the till seemed uninterested in helping and didn't even offer any alternatives or suggestions. I hope you will look into this matter and take necessary steps to improve the customer service experience for future customers.
0
Replies (0)