Fashion World
Claimed Business
|2.8|13 Reviews (last 12 months)|This business does not respond to reviews
Fashion World
Claimed Business
|2.8
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Fashion World receives mixed feedback that swings between glowing praise and sharp criticism. Customers consistently mention standout staff members by name, particularly the online manager and selected in-store assistants, who are credited with warm welcomes, smooth online orders, and attentive service. However, a recurring theme involves rude or indifferent staff at certain branches, painfully slow checkout queues with single tills operating, poor communication on online orders, and rigid return policies that leave shoppers feeling dismissed and undervalued during their visits.
Performance(last 12 months):
Trustindex Rating
3.6TrustIndex
3.6
Review Distribution
2.8|13 Reviews
Jul '25 - Jun '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 09:25
Fashion world CBD
My name is Thandeka Letsoko and I would like to give praise to Valentine who works at fashion world 66 Helen Joseph street CBD. She is always welcoming to the store and forever willing to help. She helps and guides U making your shopping experience wonderful. She is forever smiling and I love to shop there because I know she will help in anything I need. We need more staff like her. Thank U Valentine U are amazing 🤩🤩🤩
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 09:25
Fashion world CBD
My name is Thandeka Letsoko and I would like to give praise to Valentine who works at fashion world 66 Helen Joseph street CBD. She is always welcoming to the store and forever willing to help. She helps and guides U making your shopping experience wonderful. She is forever smiling and I love to shop there because I know she will help in anything I need. We need more staff like her. Thank U Valentine U are amazing 🤩🤩🤩
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Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 18:55
Gratitude Of Service
It has been the greatest experience with Fashion World. I always get a good service all thanks to the Online Manager, Raeesa Rashid, and to the ladies who always help me at Pan Africa Mall ( Alexandra). Thank you.
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Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 18:55
Gratitude Of Service
It has been the greatest experience with Fashion World. I always get a good service all thanks to the Online Manager, Raeesa Rashid, and to the ladies who always help me at Pan Africa Mall ( Alexandra). Thank you.
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 09:28
useless service
I made an online purchase on the 1/12/2025 and up until today the 9/12/2025 no communication from the store ,i have been calling and sending emails yet to no avail , just empty promises and lies from the store and brand
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 09:28
useless service
I made an online purchase on the 1/12/2025 and up until today the 9/12/2025 no communication from the store ,i have been calling and sending emails yet to no avail , just empty promises and lies from the store and brand
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 07:22
Terrible service
The poorest customer service I’ve ever encountered. I actually want to give a 0 rating. I went to Fashion World just next to SunCity to buy some swimwear and I waited in the queue for more than an hour. There was one cashier assisting all of us. The slips were being written by hand. I called the manager who told me they had load shedding yesterday and she was busy capturing yesterday’s work on the system and she cannot assist the cashier. The other lady at the counter with pink hair called her friend to help her and then told us she cannot assist us. Terrible service. I suggest the manager gets training on how to manage the store and her staff. I had a horrible experience today.
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 07:22
Terrible service
The poorest customer service I’ve ever encountered. I actually want to give a 0 rating. I went to Fashion World just next to SunCity to buy some swimwear and I waited in the queue for more than an hour. There was one cashier assisting all of us. The slips were being written by hand. I called the manager who told me they had load shedding yesterday and she was busy capturing yesterday’s work on the system and she cannot assist the cashier. The other lady at the counter with pink hair called her friend to help her and then told us she cannot assist us. Terrible service. I suggest the manager gets training on how to manage the store and her staff. I had a horrible experience today.
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Anonymous
1 reviews | Active since Jan 2020
20 Nov 2025, 15:14
Disappointing Customer Service Experience at Fashion World at Abaqulusi Plaza (Vryheid)
I recently visited your store at Abaqulusi Plaza in Vryheid and was extremely disappointed with the customer service I received. Despite being a loyal customer, I was met with indifference and a lack of helpfulness from the staff. On 8th November 2025 I visited the store were I already had 1 item to pay for and mind you there is only 1 till that is operating, fine we in the queue and ahead was 1 customer who was purchasing items, not sure if on lay bye, so that specific cashier while in conversation with the customer they agrred that the customer must still go and shop around for items amounting to R90, now here I am waiting for the customer to re go back to the aisle shopping for these items of these amounts, mind you the customer is still going to choose and decide while we wait at the queue, so I requested the till lady that becuase we in the queue and we waiting for a customer who is still shopping at the aisle may we pay for our 1 item and leave the shop then queuing and waiting for a customer who is still shopping around and she responded with a “NO” and i said but you have 1 till operating how can we be queuing for someone who is still shopping and she said we will have ti wait for that customer, I left the shop with the items i was about to pay for, now in a business perspective, your staff sacrified loosing money from a customer who was paying cash and to generate revenue for the business and rather dragged time for a customer who was adding items on laybye, it makes me wonder how many other customers have your store lost through this same experience? The lady at the till seemed uninterested in helping and didn't even offer any alternatives or suggestions. I hope you will look into this matter and take necessary steps to improve the customer service experience for future customers.
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Anonymous
1 reviews | Active since Jan 2020
20 Nov 2025, 15:14
Disappointing Customer Service Experience at Fashion World at Abaqulusi Plaza (Vryheid)
I recently visited your store at Abaqulusi Plaza in Vryheid and was extremely disappointed with the customer service I received. Despite being a loyal customer, I was met with indifference and a lack of helpfulness from the staff. On 8th November 2025 I visited the store were I already had 1 item to pay for and mind you there is only 1 till that is operating, fine we in the queue and ahead was 1 customer who was purchasing items, not sure if on lay bye, so that specific cashier while in conversation with the customer they agrred that the customer must still go and shop around for items amounting to R90, now here I am waiting for the customer to re go back to the aisle shopping for these items of these amounts, mind you the customer is still going to choose and decide while we wait at the queue, so I requested the till lady that becuase we in the queue and we waiting for a customer who is still shopping at the aisle may we pay for our 1 item and leave the shop then queuing and waiting for a customer who is still shopping around and she responded with a “NO” and i said but you have 1 till operating how can we be queuing for someone who is still shopping and she said we will have ti wait for that customer, I left the shop with the items i was about to pay for, now in a business perspective, your staff sacrified loosing money from a customer who was paying cash and to generate revenue for the business and rather dragged time for a customer who was adding items on laybye, it makes me wonder how many other customers have your store lost through this same experience? The lady at the till seemed uninterested in helping and didn't even offer any alternatives or suggestions. I hope you will look into this matter and take necessary steps to improve the customer service experience for future customers.
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Replies (0)