Problems getting hold of an agent

So generally I have excellent service by Fasta. However today, afta countless emails and trying to get an agent to chat with me, it's very impossible,and frustrating. I settled my account on the 3rd march, and spoke to an agent yesterday to confirm they received payment. She said yes and it will for the latest be updated today. However I need to access urgent funds to repair my vehicle as I need to be on the road tomorrow for work. And nobody is getting back to me, or updating my profile so I can get another quotation for a loan... I just need a time line as to when I am able to apply again..