FG
FASTR Group
Unclaimed Business
FG
FASTR Group
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About FASTR Group
FASTR Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked FASTR Group across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
Ntebatse S
1 reviews | Active since Jan 2020
11 Mar 2026, 07:57
Cancel your pathetic service
The worst mistake I made in 2026 was signing up with Fastr. My debit order was successfully deducted on 02 March 2026, yet on 09 March 2026 my fibre service was suddenly blocked due to “non-payment”. Since then, I have tried to resolve the issue by contacting their call centre. I made three calls on 09 March: • One agent answered, greeted me, placed me on hold, and then the call was disconnected. • The other calls were simply dropped. I have also sent two emails and have received no response. Today is 11 March 2026 and the issue is still not resolved. It is extremely frustrating to have your service suspended when payment has already been made, and even more concerning when there is no proper customer support available to resolve the issue. At this point, I have requested the cancellation of my service due to the poor service and lack of communication. I would strongly advise potential customers to consider this before signing up.
Helpful (0)
|Replies (0)NS
Ntebatse S
1 reviews | Active since Jan 2020
11 Mar 2026, 07:57
Cancel your pathetic service
The worst mistake I made in 2026 was signing up with Fastr. My debit order was successfully deducted on 02 March 2026, yet on 09 March 2026 my fibre service was suddenly blocked due to “non-payment”. Since then, I have tried to resolve the issue by contacting their call centre. I made three calls on 09 March: • One agent answered, greeted me, placed me on hold, and then the call was disconnected. • The other calls were simply dropped. I have also sent two emails and have received no response. Today is 11 March 2026 and the issue is still not resolved. It is extremely frustrating to have your service suspended when payment has already been made, and even more concerning when there is no proper customer support available to resolve the issue. At this point, I have requested the cancellation of my service due to the poor service and lack of communication. I would strongly advise potential customers to consider this before signing up.
0
Replies (0)SD
Susan D
1 reviews | Active since Jan 2020
5 Mar 2026, 12:38
Shi**y Service
Poor service Very poor response from call center. ISP . I do not receive the promised speed of the service. Complaints to call centre yielded nothing as promised call backs were not kept. They promise the world when they are courting you and drop you once you sign up. Today I held on for 30 minutes with no resolve. Choose your ISP carefully - Pradeep
Helpful (0)
|Replies (0)SD
Susan D
1 reviews | Active since Jan 2020
5 Mar 2026, 12:38
Shi**y Service
Poor service Very poor response from call center. ISP . I do not receive the promised speed of the service. Complaints to call centre yielded nothing as promised call backs were not kept. They promise the world when they are courting you and drop you once you sign up. Today I held on for 30 minutes with no resolve. Choose your ISP carefully - Pradeep
0
Replies (0)