Stealing from Babies

Paid for an online order of baby goods 14 Sept for my baby for his Christening day.

When following up on the status of my order about the 28th Sept, i was told that the couriers lost my parcel. When asking for a waybill number or courier name, they could not provide the details.

I then asked what now, they said they dont have stock to replace the items.. Asked for a refund and they said yes but lie upon lie, it is almost 2 months later, no refund...

Last week i called them on numbers listed, no one will ever answer.. when whatsapping, no one will provide me with alternative numbers or the owners detaisl.

This week when following up about refund and/or replacement of stock im told to calm down... they still cannot provide me with stock or refund They Never answer calls, no owner info or alternative contact details...assuming the shop listed in southdale mall is also just a front..

I cannot open a case as i do not have an owners details and cannot make a police case against a "shop name"...

I will not stop and will not give up, i will ensure that they are named & shamed for this.