UNHAPPY FAW CLIENT (NEWCASTLE/UMKHONDENI PIETERMARITZBURG BRANCH

In May 2025 I purchased a 2025 FAW 8,140 FC F/C C/C ROLLBACK truck from FAW NEWCASTLE (STUCKY MOTORS)it's been three full months but they have not delivered the truck ,I paid a deposit of R143 000,my salesman Dean said it will take 6 weeks for the truck to be ready for delivery Fortunately for me the truck is near where I'm residing so I went to check on the progress after 4 week and I got very shocked that nothing was done,Faw,s service provider said he was waiting for Faw to supply him with material that was needed to start working on it,I send the photo to Dean and I told him how disappointed I was because I could see that it was gonna take another week's for it to be done After three weeks I went back again still there was not much progress, I mention that the truck is needed urgently since I have a Towing company and I'm on insurance panels my work is on standstill, Dean seemed to understand, after a week he sent the photos of a truck almost done and he said they are waiting for a person who will be installing the PTO this was towards the end of June When I call again he said they brought the wrong PTO from NEWCASTLE it has to be changed,that when I found his manager and told him that it's been two months since I'm waiting for them but they are not being straight foward with,he promised to speed up things another week went pass,I felt defeated because Mr Rademeyer from (UMKHONDENI FAW BRANCH)promised as well to fast track the matter, three weeks ago he said again the engineer is gonna come and he has decided that they gonna put the electrical wintch which I did not agree with because according to my understanding that was a converted thing that was no more original according to the speculation of the truck I told him that what he is suggesting won't work because that wintch will burn after few loads he seemed to understand, Then he said he has aske the owner of the company that does the fitting of the rollbed to lend me his Rollback truck to use for a week until I get my truck , Three weeks again went pass ,last week Thursday the man Mr Daryn asked me to bring back his truck ,then on Friday last week I asked for a meeting with Mr Rademeyer, Daryn and me , Mr Rademeyer the way he conducted himself I could not believe the way the man was so arrogant he did not take notice of how much I have lost by not being able to work,he went as far as threatening to leave the meeting because he was assuming that I was accusing him of lying when I asked him that what is that is taking FAW months to finish the truck, He couldn't care less that I was a client that they sitting with R143 000 of ,I really don't know what to make out of all this that is happening about the truck I have exhausted my savings account since I have not been working, I sold a truck that was old to buy a new without realising that I'm shooting myself on the foot After the meeting on Friday I noticed that the PTO they said they are putting was not fitted by the gearbox instead it was by the end of the bed and there was a switch that was hanging,when I asked one of the guys there he said it was gonna be for controlling the bed,and where there is suppose to be three gears that you use to operate the functions of the bed there was on two of those small gears,I got confuse because I have never has or seen that ugly work that was being done there, I had an ISUZU and FUSO rollback none of them were fitted the PTO like that,and I can promise you that PTO is not for the ROLLBACK type of truck Again I'm back to square one the man (Daryn took his truck back that he had borrowed me) I have no truck to use now and nobody cares, Mr Rademeyer did not even call yesterday to say he is gonna make a plan, FAW how much must I loose ,I have realised that I made the biggest mistake of my life by choosing FAW What is it that is such a big issue for you to finish truck,because I can see that there is a big problem you are facing that is why you keep on changing stories, I need to work I have a business to run ,I have children to feed,I have a lot to maintain, can you treat me like a client not a bigger. N.Ntombela B.Dlamini