FedAuto - Appauling service from Finance department

Unfortunately I need to give Fedauto 1 star, and not the fault of the salesman or the branch, but the lady, Kerry Walker, in the financing department.

I've been buying all my vehicles at Harrismith Ford. It used to be Dries Auto, but now it is Fedauto.

I drive from Bloemfontein (Have a Ford dealer 5km from me) to Harrismith to buy and service my vehicles due to the excellent service I normally get from Ford Harrismith. The Salesman there is amazing, Michiel Heyns. the workshop and parts departments is outstanding. I've tried many times to get a better deal from a lot of dealers, but Michiel Heyns always seems to find a way to give me the better deal.

I traded my vehicle for a new one. After 8 days the old vehicle payment went off my account again. After contacting Ford Harrismith and Wesbank they informed me that the paperwork to settle the old vehicle was not completed yet. I contacted Kerry Walker to find out what the issue was and she just said that it is not her problem, she can't do anything for me and I need to sort it out with the salesman. This is a finance department issue, her mistake, and she informs me that the salesman and the client must sort the issue out???

I will never refer anyone to a FedAuto dealer. Until someone else takes over from Fedauto in Harrismith, myself and my family and friends will not buy from them again.