Frustrated client

So far I do not regret investing with Fedgroup, but at the moment I am frustrated, because they never answer their phones. It seems as if it goes into a loop, returning you to the first options every time although you have made a choice. When sending an email, you get an automatic response to say they've received your request and someone will get back to you soon or within two business days. I've even requested via my app and still no response. What is the use you invest in a company and there is no communication when you request it.