Bullying Tactics & Contract Violations - Feel-at-Home Properties

BEWARE: Attempting to Change Lease Terms at Exit I am a tenant vacating on 28 February 2026. Feel-at-Home Properties is attempting to impose terms NOT in my signed lease agreement, seemingly to justify withholding my R9,900 deposit. What They're Doing:

Claiming lease ends at "12 noon" - This appears NOWHERE in my signed contract. Item 1.28 states key return date is "28th February 2026" with NO time specified. Demanding exit inspection ON moving day - Clause 14.4 clearly states inspection should occur "within 3 days PRIOR to Termination Date" (25th-27th Feb), not on the day I'm moving out. Creating impossible conditions - Expecting me to complete my move, professionally clean, AND be present for inspection all by noon on my moving day. Refusing to address discrepancies - When I cited specific contract clauses, they responded: "We have been practicing for 26 years. We have a system. You will sign."

Why This Matters: This appears designed to:

Create technical "breaches" that don't exist Justify deposit deductions for manufactured issues Rush the inspection so proper cleaning can't be completed Intimidate tenants into compliance

Red Flags: ✗ Won't answer direct questions about contract terms ✗ Dismissive responses ("26 years experience") ✗ Threatening language ("no opportunity to fix issues") ✗ "You will sign" - presuming I'll comply without question My Advice to Future Tenants:

Document EVERYTHING - every email, every clause reference Know your lease - read it thoroughly, especially Clauses 13, 14, and Items 1.26-1.28 Don't be intimidated - "experience" doesn't override contract law Get legal advice - Rental Housing Tribunal is free Take photos/videos - before, during, and after Have a witness - bring someone to the exit inspection

The Law Says:

Rental Housing Act 50 of 1999 Consumer Protection Act 68 of 2008 Property Practitioners Act 22 of 2019

These protect tenants from exactly this type of conduct. Current Status: Filing formal complaint with Gauteng Rental Housing Tribunal. They've now changed inspection to 16:00 (4pm) on 28th Feb after I pushed back, but still refuse to acknowledge the contractual issues. Will Update: After exit inspection and deposit refund (or lack thereof).

WARNING TO LANDLORDS: If you're considering using Feel-at-Home Properties as your managing agent, be aware they may be exposing you to legal liability through these practices.

UPDATE PROMISE: I will update this review after 28 Feb 2026 to confirm whether:

The inspection was conducted fairly My deposit was refunded in full (or with legitimate deductions only) They continue these ************ tactics

Date Posted: 11 February 2026 Property: Guenevere Complex, Centurion