Unhappy customer

Bought a new stove, the oven was faulty, they brought me a "new stove" that was not wrapped properly, nothing like the new stove I originally bought. The second time I wanted to use the oven, the rubber was hanging in the oven. They replaced it with another "new stove". Wrapped in egg trays, all stickers was teared off. They said it was new, but labels teared off tells me that it is not new as promissed. This stove is also giving me oven problems. I did consult with Gas2u from where I bought the stove. I was promised that they will replace the stove the moment that they get new stock. At this stage I have tried to get hold of Gas2u as well as Ferre. It seems that they ignore me. They do not even return my calls. I am mad. I bought a NEW STOVE and was not given discount , but have to be hsppe with a second hand stove