Unprofessional

The ladies in accounts and reception are so rude! No people skills at all and totally unprofessional. They also do not inform people of things that change at the practice that the patients should know of, such as being billed for a telephone call to the doctor when it was not like that before. The accounts lady that tells their patient that they are being ridiculous when you querie it. Wrote an email to the doctor about it and he is min ge spin and defends his staff for being insufficient. He still expects me to pay for those telephone calls. I will no longer be going there. I have a doctor that is R260 cheaper and does not charge for telephone calls. And the reception staff are friendly and helpfull and they also always keep their patients informed.