Festival Mall Allowing Shops to **** Customers?

I am writing to lodge a formal complaint regarding one of the shops operating within your premises — Bed Factory, Shop 149, Festival Mall. I am extremely disappointed with the service I received from this store. They appear to have no after-sales support whatsoever, and when I returned to address an issue with a product I had purchased, I was met with rude and dismissive behavior from an agent named Getrude. She was quick to tell me to leave the premises rather than attempt to assist or even listen to my concern. What is most concerning is that this store does not provide any contact details for owners or management — no email address, no phone number, and no escalation channel. This raises serious questions about the type of businesses being allowed to operate within Festival Mall. If shops are permitted to trade without accountability or after-sales support, it creates the impression that Festival Mall tolerates or overlooks ********* practices by its tenants.

As a paying customer, I should not have to resort to legal action just to receive basic assistance or product support. This experience has left me feeling frustrated and unsafe as a shopper at Festival Mall, and I believe other customers deserve to be warned about this. I urge Festival Mall management to investigate this matter urgently and take appropriate action to ensure that shops within your mall are held accountable for the service they provide to customers.