Poor service after online purchase

23 October 2024 15h30

Good Day,

I will never buy any electronic gadgets from hifi or incredable connections stores based on the deplorable and appalling service I received today from your so called incredable store manager Sofi kgatlana. I visited hifi with help to be shown option to set up my online purchased Tenco phone emails and referred to incredable store tech counter where Sofi kgalana told me that despite that I bought the phone from one of their stores she demanded R250 before showing the options for the setting. I walked away will never buy anything whether online on over the counter from your stores.

Will publicize my horrible incredable customer service on social media discouraging other customers not to buy online from any of your stores.

disappointed

23 October 2024 20h09

Good day,

This happened at your Festival Mall incredable store in Kempton Park. Sophi Kgatlana was horrible dictating that even if I bought the phone at their store any help she can offer must be paid. I never wanted the tech desk to set-up my emails but to show me the pop3 or imap options to cofigure my emails as the Tenco new phone couldn't show the option. I was holding my purchase invoice & even told her that why should I come to hifi and incredable instead of going to any other tech shop but I came to incredable because that's where I bought the phone. Sophi Kgatlana told me to go report anywhere even to senior stores management nothing will happen to her. I was so polite with her but she was so rude and she claims to be the store manager. Too bad and shame in this day and age where other suppliers and stores offer top class customers' care and service.

Anywhere if I don't get remediation to this type of treatment please consider me as one of those customers who will never visit hifi, incredable and any of your stores and will push this to the social media in protection of other customers.

It's not like I didn't have the money to pay her but it's the principle which is wrong that I purchase a gadget then I must pay again for getting usage guidance or advise if I failed to use the new gadget.

It's so sad

25 October 2025 09h53

Good day,

It is so absurd and rude for sophi kgatlana to give me a call this morning @ 09h16 to tell me exactly what she told me the day I walked into incredable connection looking for advise and guidance on setting my purchased new phone.

She mustn't continue to show me her nasty and arrogant customer service attitude because I'm not indebted to any of the hifi/incredable stores. It was my choice to purchase the phone from one of your Stores and it remains my choice in future to avoid your stores and publicize on social media my horrible experience from one of staff.

sophi has no customer ethics and eccentric to lead in front and understand general customer needs to take your store to the future. Honestly with her call this morning this demostrate the lowest ebb of her customer understanding and negative attitude to me as a customer.

However this strongly portrays incredable connection customer short term strategy.

Will never step foot in any of your stores and associated partners. That phone was my last purchase and I will be at liberty to generously share my horrible customer experience from your sophi/ incredable connection with other customers on social media platform.

I'm so disgusted by sophi unrepentant and bully attitude towards me. If her intention to call was to apologize unfortunately I don't want to hear from her and further I don't want to talk to a lunatic like sophi.