PC
Pat C
Active since Feb 2011
3
Reviews
0
Industries
Reviews
3 reviews18 months ago
Poor service after online purchase
23 October 2024 15h30 Good Day, I will never buy any electronic gadgets from hifi or incredable connections stores based on the deplorable and appalling service I received today from your so called incredable store manager Sofi kgatlana. I visited hifi with help to be shown option to set up my online purchased Tenco phone emails and referred to incredable store tech counter where Sofi kgalana told me that despite that I bought the phone from one of their stores she demanded R250 before showing the options for the setting. I walked away will never buy anything whether online on over the counter from your stores. Will publicize my horrible incredable customer service on social media discouraging other customers not to buy online from any of your stores. disappointed 23 October 2024 20h09 Good day, This happened at your Festival Mall incredable store in Kempton Park. Sophi Kgatlana was horrible dictating that even if I bought the phone at their store any help she can offer must be paid. I never wanted the tech desk to set-up my emails but to show me the pop3 or imap options to cofigure my emails as the Tenco new phone couldn't show the option. I was holding my purchase invoice & even told her that why should I come to hifi and incredable instead of going to any other tech shop but I came to incredable because that's where I bought the phone. Sophi Kgatlana told me to go report anywhere even to senior stores management nothing will happen to her. I was so polite with her but she was so rude and she claims to be the store manager. Too bad and shame in this day and age where other suppliers and stores offer top class customers' care and service. Anywhere if I don't get remediation to this type of treatment please consider me as one of those customers who will never visit hifi, incredable and any of your stores and will push this to the social media in protection of other customers. It's not like I didn't have the money to pay her but it's the principle which is wrong that I purchase a gadget then I must pay again for getting usage guidance or advise if I failed to use the new gadget. It's so sad 25 October 2025 09h53 Good day, It is so absurd and rude for sophi kgatlana to give me a call this morning @ 09h16 to tell me exactly what she told me the day I walked into incredable connection looking for advise and guidance on setting my purchased new phone. She mustn't continue to show me her nasty and arrogant customer service attitude because I'm not indebted to any of the hifi/incredable stores. It was my choice to purchase the phone from one of your Stores and it remains my choice in future to avoid your stores and publicize on social media my horrible experience from one of staff. sophi has no customer ethics and eccentric to lead in front and understand general customer needs to take your store to the future. Honestly with her call this morning this demostrate the lowest ebb of her customer understanding and negative attitude to me as a customer. However this strongly portrays incredable connection customer short term strategy. Will never step foot in any of your stores and associated partners. That phone was my last purchase and I will be at liberty to generously share my horrible customer experience from your sophi/ incredable connection with other customers on social media platform. I'm so disgusted by sophi unrepentant and bully attitude towards me. If her intention to call was to apologize unfortunately I don't want to hear from her and further I don't want to talk to a lunatic like sophi.
0 replies
64 months ago
EDGARS Unethical Source of Raising Revenue Through Daylight Robbery of CUSTOMERS on Closed Zero Account Balances
I paid up in full my EDGARS Festival Mall account nr 7000100100156792996 and left a zero balance and instructed the EDGARS In-Store Consultant who attended me to verify if there were any insurances like cellphone, etc on my account profile before she closed my account. Three months after officially closing the account I started receiving monthly statements with minimal balances of R1,12. I took my time to re-visit EDGARS Festival Mall and approached the In-Store Manager who logged on the EDCON system and confirmed that the account was indeed closed. She then phoned EDGARS head office and connect me to the credit people who further confirmed that the account was closed but they EDGARS credit people forgot to cancel the account protection insurance cover (meant for settling existing account balance in full in the event of death or unemployment) as the account has a zero balance and was closed. The lady advised me telephonically on EDGARS phone that she has cancelled the account protection cover running on a zero balance account and this was further confirmed to EDGARS In-Store Manager. EDGARS In-Store Manager wrote a report of my query in their EDCON system under my closed account for record purposes and also to ensure EDGARS/EDCON head office will update their records accordingly. After going through such an ordeal to ensure that my EDGARS account is closed. I continued receiving small cumulative balances of R1.12 monthly statement on a zero account balance which was closed several months ago. To-date the statement which they continue to send me threating legal action is now amounting to R62. Why EDGARS is doing this after I closed my account and re-visited them and further spoke to EDCON head office credit unit to fix their mess could only and only be that EDGARS motive is to use unethical means to bully customers in trying to improve EDGARS/EDCON continuously dwindling and shrinking market share and revenue base. Today (20 January 2021) I have received an SMS informing me that EDGARS has handed over my account to their legal team to recover the R62 arrears which is derived from a zero account balance, paid up and closed account several months ago. I have decided not to continue waste my precious and valuable time going back to EDGARS stores neither phoning their EDCON credit but rather put it now on public domain for the rest of innocent CUSTOMERS to see how EDCON Group is stealing in order to improve its troubled profitability. Would like to urge ALL CUSTOMERS out there that you should be on the lookout and vigilant in analysing your EDGARS monthly statements on scrupulous charges being silently pushed on your monthly statements by EDGARS as the EDCON Group is financial struggling and are in deep financial woes and have decided to steal and rob CUSTOMERS during broad daylight. Let the public judge how the so called EDCON / EDGARS corporate group has found new tactics to survive in this depressed COVID-19 era. PUBLIC be warned and refrain from doing business or shopping from EDGARS / EDCON Group as it is using unethical means to improve it’s ongoing shrinking and dwindling monthly revenue. I WILL NEVER STEP FOOT IN EDGARS OR ITS EDCON STORES DUE TO ITS DISGUSTING, APPALLING AND UNPROFESSIONAL CONDUCT PRACTCSED AT HEAD OFFICE LEVEL..
0 replies
132 months ago
Disgusting After Service Spport
2 weeks ago I bought HP laptop and was advised by Musa the tech desk of Inredible to buy Bitdefende anti-virus software as it performs better than AVG. Based on Musa's advise I bought 2 Bitdefende CDs with 4 licences to cover some of my other laptops. 3 days before my AVG expired I unstalled AVG and installed Bitdefende restarted my laptop and went back to my outlook to continue with my emails, unfortunately my outlook failed to open as bitdefende deconfigured my email settings.<br> I went back to Incredible today to get help to reconfigure and restore my email settings but I was faced with hostile and horrible attitude from Patrick Mzila the manager who demanded that I must pay if I want them to fix the problem despite the fact that I have been using AVG without encountering this type of problem. Patrick started arguing with me with no sense of customer care. I have been a regular customer of Incredible and Hi Fi Corp but with this type of disgusting experience I will never ever step foot there. My business will move to those who offer better after service. My advise to Incredible is that Patrick must go and learn technical, support service & customer care from iStore guru of service.
76 replies
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