POOR POOR CUSTOMER SERVICE - Very bad service received from Festive in Olifantsfontein from both Tellers & Manager

<p>It is with such petty that one have to receive such a terrible and poor CUSTOMER SERVICE as though one is not forging out their hard earned money just to buy mere x3 trays of Eggs from Olifantsfontein by both Andrew and his staff member especially the ladies at the teller and the one in the distribution department – they make one feel like they are doing you such a HUGE favour by selling you these eggs!!!</p> <p> </p> <p>When you call them to check if they have stock of the eggs, you are just blatantly told that there is no stock. The funny part also is that we have realised that if you speak English to the person whom answer the phone when you are checking if they have stock you will be give the correct answer i.e. that they do have limited stock however if you speak one of the African language you get told there is no stock and when you decide to go there even though you were told by them that they don’t have stock, you surprisingly find that there is stock. And they apply the so called rule of selling the stock to the staff first and then to the public.</p> <p> </p> <p>One ask themselves as to how much eggs does their staff actually eat if they are constantly be sold the stock first before the public whom should actually be as important as their staff member and also what will happen if the public finally catch a wakeup call and dump this supplier and move to a more customer service driven supplier that can supplier the same stock without such hustle?</p> <p>My wish and prayer is for another competitive company to tap into Festive Olifantsfontein’s egg business territory and give then a run for their money maybe then they will realise how important their customers are and the very mean & rude teller ladies will catch a wakeup call and understand that without a customer there is no salary.</p> <p> </p> <p>The only good service is by the trolley guys who are so passionate about their work and understand what Customer Service means and I am always grateful to interact with them every time when I go to Festive Olifantsfontein.</p>