MM
Mapula M
Active since Mar 2015
40
Reviews
0
Industries
Reviews
40 reviews8 months ago
I got a call from one of Vodacom's outsource resource telling me about the upgrade opportunities. She explained how the upgrade can be done telephonically and I eventually agreed to doing the upgrade at R399 per month. To my surprise few days after the u
****med into doing an upgrade months prior to the renewal period without disclaimer of continuous charges on current contract
54 replies
10 months ago
Projected date of cash payment 11.06.2025 not really working
I have been waiting for my cash back since the "projected date of 11.06.2025". And when I follow up on 12 June I got told that the money was paid and will clear in 3 - 5 working days. Vusi Mkhabela kindly assisted with login an IT Log Ref. Number 1695447 to check why am I not receiving the funds. I am still waiting :'(.
53 replies
15 months ago
MDR Effective payment process by Standard Bank Insurance Team
I had 2 claims for an MDR policy and the payment process was smooth and effective. If one have the right document containing the arrival and discharged date including the reason of stay at hospitaal the process is amazing. I did two claims and every time got told payment will take longer but it was within 24 hours after the claim was registered. One claim was passed the 14days after being discharged but it was paid as well. Webster Maimane was the consultant and he was amazing in both claims I submitted. Kudos to the fantastic team and fantastic company. G
0 replies
43 months ago
Line blocked for R199 missed payment while double debit order went off on 23/09/2022
So my debit order of R199 bounced back on the 6th September 2022. On 23 September 2022, Telkom decided to double debit my account, as a bonus they then barred my line on top of that. When I enquired today 26 September 2022, I got told that I must wait for Thursday 29 September for the payment to clear. I asked the consultant, why must I wait when you debited my account?
0 replies
45 months ago
SARS 2021 return is a nightmare and it's taking forever to resolve. The auditors are bunch of lazy people who don't bother about perusing the so called supporting documents that they request for over and over again
So I submitted my 2021 return in August 2021 to date my return is still not resolved. I made a mistake of adding depreciation to my two properties and loan payment tonthe owner of one of the propertyas expenses as well. I got an audit and submitted all the required documents and even requested for the removal of the depreciation and loan payment towards one of the property 's. It has been a year now going back and forth with SARS with this. Their audit came back with no expense incurred by me toward the two fixed properties. Even when I attached my 2 loan statements which clearly stipulate the interest paid towards the bond and have included my rates and taxes, levy statements, water & electricity invoixes, repais & maintenance invoice, still the auditor's feedback was that I made profit from the rental income received at disregarded all these expense I incurred therefore meaning that I owe SARS money for making "PROFIT". I have lodged disputes and have submitted the required supporting documents over and over again and we have now come to a dispute rejected part. I have submitted another NOO yesterday (11.08.2022) as I believe that the auditor's feedback is wrong as they discarded all expenses that I have incurred from March 2020-Feb 2021 towards these two properties.
0 replies
45 months ago
Servant Leadership Service received from Builders Warehouse Nivana - Polokwane, Limpopo Employees (Lesiba Segodi, Lucky Mapea and Strike Makhuvhele) on 28 June 2022
Gratitude for the phenomenal service rendered by Builders Warehouse Nivana - Polokwane, Limpopo Employees (Lesiba Segodi, Lucky Mapea and Strike Makhuvhele) I went to town which is 60km from my village and after work I had to go to Builders Warehouse to buy x2 bedroom doors as requested by 70years old mother. I thought I knew where Builders Warehouese was but with pregnancy hormones one becomes forgetful now and then, so I got to this place that I thought Builders Warehouse was based and then I realized that I was in the wrong place. Then only when I saw that I went to the wrong place did I then decide to use my GPS. The eta from where I was to Builders Warehouse as per my GPS was another 15minutes meaning I will be arriving at Builders Warehouse Nivana in Polokwane at 18h00 sharp which is the time that the store close. I was panicking as I started driving towards there because if I got there and the store was closed, I will have to explain myself to my mother but worse with this crazy petrol/diesel price I would have had to drive 60km back home and explain to my mom that I got lost resulting in me being late. Then the following day I would have had to drive another 60km into town to go to Builders Warehouse to buy the doors and then drive another 60km back home. So I decided to call Builders Warehouse Nivana and I explained my situation to the lady who answered the phone, she then asked that I give her my number as she will engage one of the manager and ask them to call me back. I was doubtful that they will call me and I thought to myself, "I am just going to be one of those customers that called and their call was never returned :(: While driving and praying that I make it on time and going through robots etc., and 2 minutes after speaking to the Lady, one of the manager (Lesiba Segodi) called me back and I explained my situation to him and he could hear that I was panicking so he asked me to calm down and drive carefully and then asked me where I was, I explained that I was on this certain street and told him that my eta is 18h00 which is the time the store will be closed. He first explained to me the risk posed by opening the store past closing hence that can't reopen the store just for me he then told me that if there are customer inside the store still they will assist, if not sadly they cant assist as protocols have to be followed. I then asked him if it's possible to put thw two doors together for me so that I can just collect and pay when I get there and to not put them at any kind of risk, he told me that the doors can be collected when I arrive from the shelf as they have various options. To cut long story short, I got to Builders Warehouse few minutes before 6pm and I panicked as I saw that the main gate on the other side was closed. I then called the store number again, the store manager answered the phone and rudely told me that they have closed the doors and that employees have left already. I then explained to him that I called earlier and spoke to one of the manager and told them that I will be at the store maybe at 18h00sharp, he then told me that he is the only manager there and asked me for the individual's name, I told him that I didn't asked for it. He told me that there's lots of people working there hence he need a name but he then asked me to hold the line. While holding the line, I drove around to the other gate (Pnp side) whereby I got in, while holding the line I could hear this manager speaking to Lesiba on the other line asking him about me and I heard that Lesiba was waiting for me outside the store as customers where still in the store, I subsequently saw a man on the phone waving hands and I realised that it must be Lesiba as I had my hazards lights on. We rushed inside the store and when I got in, it was exactly 6pm and Lesiba Segodi, Lucky Maepa and Strike Mkhuvhele assisted me to get the doors swiftly from the shelves to the till to pay and exit the store and the whole thing took below 1 minute . I compiled this long message as I deem it fit to talk about the service I received from these absolutely amazing, phenomenal employees that really embodies true servants leadership etiquette plus we usually and/or normaly write long message when we complain so I wanted to write a different long story. I am humbled to have been assisted by them, they could have easily told me that they have knocked off and that they are on their way home, but they saw a need to lend hands and they did that. From the bottom of my heart, Thank you Lesiba Segodi, Lucky Maepa and Strike Makhuvhele, you saved me a 120km (in and out of town) trip #Deep Customer Obsession right there May Builders Warehouse employ more employees with values that you embodies.
0 replies
46 months ago
Flawless
Flawless. Rea is very professional and is client obsessed 🙌🏾
134 replies
66 months ago
POOR "BATHO PELE" SERVICE FROM SARS
My return has been with auditors for more than 120 days. Worse part is that, I never got any requests for any supporting documents from "The auditors". When I followed up I was told that it takes 60 days for the audit to be completed. When I followed up 2nd time I got told no actually the audit takes 21 days :(. We are now on more than 120 days of waiting and every time I follow up the consultants tell me my return is with the auditors. I have escalated the matter more than 3 times and it's a month of waiting for escalation feedback, this is poor.
0 replies
67 months ago
MTN is the worse service Provider Ever
I bought the Working from Home 10GB on 23.09.2020 and on the 26.09.2020 (three days after the purchase) I received a message stating “that I have to use all the data and minutes under my profile as the number is being migrated and that I must visit the nearest branch to RICA the sim”. How am I suppose ot dish a whole month worth of data in such a short period of time. Within 8 hours of receiving the message, my number was “debarred due to RICA”. I visited the nearest store to RICA my sim card again on the 26.09.2020. I then called MTN Customer Centre on the 26.09.2020 I spoke to their so called “Service Champions” that put me from one Champion to the next and I felt like a soccer/rugby ball that gets passed from one player to the next and the sad part about it is that as I ask all the so called “Service Champion” why I was not alerted a timeously i.e. month in advance that my number will be migrated in order for me to not load any airtime nor data as I know I would have lost them and both Humelele & Kedi Maja could only advise me that “sorry, sadly if your number is migrated you loose everything”. I asked them as to who authorized the migration and Kedi’s Answer was that “this was a UNISA contract which came to the end July hence the migration”. Again when I ask how come I was not advised because I wouldn’t have blatantly put my money ad joerpady only thing I got was a sorry. How is sorry going to bring back the money that I lost MTN and is this how you rip your customer off their hard earned money? Talk about customer service?
0 replies
Review Distribution
5 Star
26 (65%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.5%)
1 Star
13 (32.5%)