Disabled tickets a nightmare to buy

It would help if you guys actually understand the venue you are selling tickets for and cater for disabled clients. No wheelchair tickets were available on the app for Disney The Magic Box showing at the Teatro Monte Casino. Numerous emails later I managed to buy 2 tickets for the show out of the 4 I needed. Continuous e-mails and telephone calls did not produce the other 2 tickets. The "special" link they provided had a maximum of 3 tickets which their team clearly did not understand. I have had to cancel going. I wait to see if my money will be refunded.