FeverTree Finance
2.9|235 reviews
Responds in 10 hours 22 min
MvdM
Michael van der Merwe
1 reviews | Active since Member
08 Dec 2025, 09:35
Bad Account Service
"I have been a loyal client for 7 years. I have never missed a payment and never been late. Not once. I have a good credit limit available on my account, which I strictly use for emergencies.
Now, when I am in a genuine emergency (broken glasses that need immediate replacing), I am being forced to reapply and jump through hoops with ridiculous bureaucratic requests. When I called the Accounts Department for help, they were unhelpful, rude, and treated me like a ******** rather than a loyal customer.
If this is how you treat a perfect payer with a 7-year history, you do not deserve my business. I am cancelling my debit order immediately and will be settling the remaining 3 payments on my own terms before closing this account for good. Do not use this company if you expect support in an emergency."
Helpful (0)
Replies (53)0
Replies (53)FeverTree Finance's replyOfficial
08 Dec 2025, 10:37Good day Michael,
Thank you for your email.
We apologize for any inconvenience caused as well as the experience you mentioned that you have had so far. An agents will be in contact with you shortly to assist you accordingly with your request.
We will do a full investigation into the previous calls to deal with the matter regarding the service provided accordingly.
Please be advised that we only require you to do a reactivation in which we then also need to do a affordability check again as per NCR requirements.
Regarding the debit order, as all our accounts are debit order based, we will not be able to stop the attempted debit order collections on our end, debit orders cancel once an account has been settled in full.
Kind regards
The FeverTree Team
Thank you for your email.
We apologize for any inconvenience caused as well as the experience you mentioned that you have had so far. An agents will be in contact with you shortly to assist you accordingly with your request.
We will do a full investigation into the previous calls to deal with the matter regarding the service provided accordingly.
Please be advised that we only require you to do a reactivation in which we then also need to do a affordability check again as per NCR requirements.
Regarding the debit order, as all our accounts are debit order based, we will not be able to stop the attempted debit order collections on our end, debit orders cancel once an account has been settled in full.
Kind regards
The FeverTree Team
Best regards,
FeverTree Finance's reply08 Dec 2025, 10:37
Official
Good day Michael,
Thank you for your email.
We apologize for any inconvenience caused as well as the experience you mentioned that you have had so far. An agents will be in contact with you shortly to assist you accordingly with your request.
We will do a full investigation into the previous calls to deal with the matter regarding the service provided accordingly.
Please be advised that we only require you to do a reactivation in which we then also need to do a affordability check again as per NCR requirements.
Regarding the debit order, as all our accounts are debit order based, we will not be able to stop the attempted debit order collections on our end, debit orders cancel once an account has been settled in full.
Kind regards
The FeverTree Team
Thank you for your email.
We apologize for any inconvenience caused as well as the experience you mentioned that you have had so far. An agents will be in contact with you shortly to assist you accordingly with your request.
We will do a full investigation into the previous calls to deal with the matter regarding the service provided accordingly.
Please be advised that we only require you to do a reactivation in which we then also need to do a affordability check again as per NCR requirements.
Regarding the debit order, as all our accounts are debit order based, we will not be able to stop the attempted debit order collections on our end, debit orders cancel once an account has been settled in full.
Kind regards
The FeverTree Team
Best regards,