INCORRECT DEFAULT COURT JUDGMENT AND NEGATIVE CREDIT LISTING BY FEVER TREE FINANCE/ FURNITURE WAREHOUSE

FORMAL COMPLAINT – INCORRECT DEFAULT COURT JUDGMENT AND NEGATIVE CREDIT LISTING BY FEVER TREE FINANCE/ FURNITURE WAREHOUSE

I hereby lodge a formal complaint against Fever Tree / Furniture Warehouse regarding an incorrect default court judgment and negative credit listing that has been recorded against my name, which is materially prejudicing my credit status. In or around 2022, I entered into a credit agreement with Fever Tree / Furniture Warehouse for the purchase of furniture. However, the agreement was not honoured by the supplier in the following material respects: 1. The furniture items ordered were not delivered within the agreed timeframes. 2. The full order was never delivered, despite repeated follow-ups and correspondence. 3. Notwithstanding the above, Fever Tree / Furniture Warehouse commenced debiting my bank account, and I also made manual payments in good faith, despite the contract not being fulfilled in full. Despite their failure to perform in terms of the agreement, Fever Tree / Furniture Warehouse proceeded to: • Claim an incorrect outstanding balance, • Obtain a default court judgment against my name, and • Record a negative listing on my credit profile, without properly resolving the dispute or accounting for non-delivery and payments made. I dispute both the existence and the amount of the alleged debt. The claimed balance is not correct, as it does not take into account: • Goods not delivered, • Partial fulfilment of the order, and • Payments already made by me. I further wish to place on record that I am in possession of emails, payment records, and supporting documentation which clearly demonstrate that: • Fever Tree / Furniture Warehouse failed to deliver the full order, and • Their claim and subsequent default judgment are factually incorrect and misleading.

REQUESTED RELIEF I respectfully request the Ombudsman to investigate this matter and to direct Fever Tree / Furniture Warehouse to: 1. Remove and rescind the default court judgment recorded against my name; 2. Remove all adverse credit listings relating to this account from all credit bureaus; 3. Write off the disputed debt in full, as it is incorrect and arises from their own breach of contract; and 4. Provide written confirmation that my credit profile has been corrected accordingly. This matter has caused me significant prejudice and reputational harm, and I submit that the conduct of Fever Tree / Furniture Warehouse is unfair, unreasonable, and contrary to consumer protection and credit legislation. I am willing to submit all supporting evidence upon request and look forward to the Ombudsman’s intervention to resolve this matter fairly and lawfully. Thank you for your attention to this complaint. Yours faithfully Bafana Ndebele