JEEP SERVICE A JOKE

I have tried unsuccessfully to log this on your website.

I do not know where to start with this complaint. It's not only Jeep service as a whole, but the inability to get access to the right people and also the poor quality of it's technical staff - in particular at NEW VAAL MOTORS in Vereeniging.

From the beginning:

My daughter drives a 2016 Jeep Renegade 2.4 Trailhawk. This vehicle has done almost 300 000km. 3 weeks ago after fitting a new battery, the vehicle refused to start. The ignition turned on but would not swing. All lights on the dashboard ignited, the computer seemed to run through the motions - but the engine would not swing.

Subsequently we booked the vehicle into New Vaal Motors for Wenesday 3rd March, stating the problem. On Tuesday 2nd March we had the vehicle towed in - a day earlier. By Thursday we had received no feedback so I called the service manager, who told me “that cars booked in get preference, and breakdowns are looked at when there is time”. WE BOOKED THE VEHICLE IN - IT WAS NOT A "BREAKDOWN". When I told him this he purely stated sorry i was not aware of this – this is where the total lack of service begins!!!!

Another 4 days later - yes it was Easter Weekend, I accept this - they now discovered that there appeared to be a problem with the key, and that was why they could get no accurate computer readings – a week !!!!!!!!. In the meantime I am R5000 into renting a vehicle for my daughter. NOW THEY ASK FOR A SPARE KEY.

Once again - we know both keys have broken off from the transponder, but this was not the issue as my daughter had used it like this for weeks.

She takes the spare. Now they get a reading and the vehicle needs a new BODY CONTROL MODULE. According to the geniuses at NEW VAAL MOTORS, it must be imported as it is VIN SPECIFIC. 2 other JEEP Spares departments tell me there is stock in the factory in South Africa. NO SAY VAAL - IT MUST BE IMPORTED AS IT IS VIN SPECIFIC. Why would the factory have stock and we cannot use that – SAME PART NUMBER!!!!!!

HERE IS THE ISSUE:

- NO PARTS AVAILABLE IN SA TO REPAIR A CAR (NO BCM OR KEYS EVEN) - JEEPS DO NOT BREAKDOWN, PEOPLE DO NOT LOSE KEYS, KEYS DO NOT BREAK!!!!!!!!!! NOT JEEP - WAIT 3 WEEKS WHILE WE IMPORT - NOW I'M IN FOR A FURTHER R10 000 CAR RENTAL - STILL NO GUARANTEE THE PARTS WILL BE HERE IN 14 DAYS - JEEP DO NOT GIVE A HOOT - THE VEHICLE IS OUT OF WARRANTY AND MAINTENANCE PLAN SO RENTAL IS YOUR COST. - I AM NOW QUOTED R12 000 for repairs - R2400 for the part and R8 000 for labour - R8000 for putting a car on a computer and watching it for 8 Hours - JOKE!!!!!!!

So replacing a R2400 spare is costing me at this stage – R27 000 in labour, part and rental.

JEEP A JOKE.